{ "title": "Orders First Request Route Index", "version": "1.0.0", "compiledOn": "2026-10-07", "publisher": "Orders First", "referenceUrl": "https://ordersfirst.com/research/request-route-index", "sourceDatasetVersion": "1.0.25", "projectionSha256": "7871e7ecaf32b63dfc6bd35f173347f6a375e8e13e472b6cb29a83437ec9c9da", "sourceReviewRange": { "earliest": "2026-07-30", "latest": "2026-08-23" }, "counts": { "institutions": 43, "routes": 150 }, "method": "Deterministic field allowlist from the approved public creditor-policy projection. Includes the route records attached to each published guide or directory entry, preserving exact entities, product scopes, capabilities, public warnings, attached conditions and source review dates. General and adjacent-program routes remain labeled by their stated purpose. No private research database, raw source snapshot or inferred contact is used.", "limitations": [ "This is a dated reference to published contact routes, not live submission instructions or an eligibility decision. Confirm the current route on the institution's official website before acting.", "Routes include questions, general help, SCRA requests, extension documents and separate military-program steps. A route count is not a count of SCRA submission options. Read each route's purpose, entity, scope and capabilities together.", "Institutions are alphabetical. Inclusion, omission and route counts are not a rating, recommendation, compliance finding or evidence of benefit availability.", "An empty route list means no public route record is included in this version, not that the institution has no route or that relief is unavailable. Null and empty fields mean no additional fact is recorded, not unrestricted coverage or confirmed absence.", "Compilation dates do not renew source reviews. Sources retain their recorded review timestamps. Some sources or destinations may have changed since review.", "Orders First does not accept orders or account documents, authenticate to institutions, submit requests, or track responses. Ordinary email is not a secure document channel." ], "reuseTerms": "You may reuse Orders First's original selection and arrangement for personal or educational purposes with attribution to Orders First, the version, source links and limitations retained. This permission does not cover third-party text, websites, trademarks or other source material; their rights remain with their owners. Contact support@ordersfirst.com about commercial republication. No endorsement or independent expert review is implied.", "dataDictionary": [ { "field": "version / compiledOn / publisher / referenceUrl", "meaning": "Export release, compilation date and attribution link; the compilation date is not a new source-review date. Relative guide links resolve on ordersfirst.com." }, { "field": "sourceDatasetVersion / projectionSha256", "meaning": "Version and SHA-256 of the approved public projection used to reproduce this release." }, { "field": "institutions[]", "meaning": "Every public institution in this version, in alphabetical order. No private or research-only institution is added." }, { "field": "slug / name / legalName / institutionType / guideHref", "meaning": "Public directory identity and the existing institution guide or directory destination." }, { "field": "routeStatus / missingness", "meaning": "published_routes or no_public_route_record, plus the explicit interpretation of a missing route list." }, { "field": "routes[].routeId / entity", "meaning": "Stable public route key and the exact subject entity (id, display name and legal name). It need not be the directory institution's entity." }, { "field": "label / purpose / details", "meaning": "Approved public wording for this contact route. Purpose and details restrict every capability." }, { "field": "channel / destination / addressLines / actionHref / actionLabel", "meaning": "Published contact type and destination. Optional links are only those already approved in public copy. No generated email or submission links." }, { "field": "scopeLabel / scope", "meaning": "Recorded coverage status, product codes, brand/issuer/owner/servicer entities, and ownership/servicing or timing constraints. Empty arrays are unknown or unrecorded, not all products." }, { "field": "capabilities[]", "meaning": "ask_questions: ask questions; ask_where: ask for the right destination; start_request: begin a process; submit_request: request intake; submit_documents: supporting-document intake; extend_existing_relief: extension only. Capabilities apply only to the accompanying purpose and scope." }, { "field": "submissionLabel", "meaning": "Additional approved wording describing what the route accepts. A missing label does not add any capability." }, { "field": "security / warnings[]", "meaning": "Recorded channel security classification and all public/security warnings. Ordinary email is never labeled a secure upload." }, { "field": "requirements[] / exceptions[]", "meaning": "Only the public condition copy attached to this route, with its exact entity, scope and sources; not all eligibility rules for an institution." }, { "field": "sources[]", "meaning": "Official source label, URL and recorded reviewedAt timestamp; primary marks the route's primary source. This is not a newly checked timestamp." }, { "field": "CSV representation", "meaning": "One row per route, or one explicit no-route row per institution. Nested objects and lists are JSON inside quoted cells. Empty scalar cells mean null. Formula-like text is prefixed with an apostrophe for spreadsheet safety; JSON retains exact values." } ], "institutions": [ { "slug": "ally", "name": "Ally", "legalName": "Ally Bank", "institutionType": "bank", "guideHref": "/banks/ally", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_ally_path_1_1", "entity": { "id": "entity_ally_auto", "name": "Ally Auto", "legalName": "Ally Auto" }, "label": "SCRA phone", "purpose": "Call 9 a.m.–6 p.m. ET for eligibility and initial application instructions.", "details": [ "Collect calls: 1-972-537-2389" ], "channel": "phone", "destination": "1-877-713-5101", "addressLines": [], "actionHref": "tel:+18777135101", "actionLabel": "Call Ally Auto", "scopeLabel": "Ally Auto retail contracts and leases", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_lease", "auto_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_questions", "start_request" ], "submissionLabel": "Starts a request; no document intake stated", "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Read Ally Auto's SCRA instructions", "url": "https://www.ally.com/help/auto/scra/", "reviewedAt": "2026-07-30T01:28:12.771571Z", "primary": true } ] }, { "routeId": "route_ally_path_1_2_fax", "entity": { "id": "entity_ally_auto", "name": "Ally Auto", "legalName": "Ally Auto" }, "label": "Extension orders fax", "purpose": "Fax orders extending active service only. Call before using this for an initial request.", "details": [], "channel": "fax", "destination": "1-844-546-2585", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Ally Auto retail contracts and leases", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_lease", "auto_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "extend_existing_relief", "submit_documents" ], "submissionLabel": "Accepts extension orders only", "security": "fax", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Read Ally Auto's SCRA instructions", "url": "https://www.ally.com/help/auto/scra/", "reviewedAt": "2026-07-30T01:28:12.771571Z", "primary": true } ] }, { "routeId": "route_ally_path_1_3", "entity": { "id": "entity_ally_auto", "name": "Ally Auto", "legalName": "Ally Auto" }, "label": "Extension orders mail", "purpose": "Mail orders extending active service only. Call before using this for an initial request.", "details": [], "channel": "postal_mail", "destination": "P.O. Box 380901, Bloomington, MN 55438", "addressLines": [ "P.O. Box 380901", "Bloomington, MN 55438" ], "actionHref": null, "actionLabel": null, "scopeLabel": "Ally Auto retail contracts and leases", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_lease", "auto_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "extend_existing_relief", "submit_documents" ], "submissionLabel": "Accepts extension orders only", "security": "postal_mail", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Read Ally Auto's SCRA instructions", "url": "https://www.ally.com/help/auto/scra/", "reviewedAt": "2026-07-30T01:28:12.771571Z", "primary": true } ] }, { "routeId": "route_ally_path_2_1", "entity": { "id": "entity_ally", "name": "Ally", "legalName": "Ally Bank" }, "label": "General bank phone", "purpose": "Ask which team handles an account-specific SCRA question. This is not listed as a dedicated SCRA line.", "details": [], "channel": "phone", "destination": "1-877-247-2559", "addressLines": [], "actionHref": "tel:+18772472559", "actionLabel": "Call Ally Bank", "scopeLabel": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "deposit_account", "unspecified" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Read Ally Bank's account help", "url": "https://www.ally.com/help/bank/account-information/", "reviewedAt": "2026-07-30T01:28:10.832795Z", "primary": true } ] }, { "routeId": "route_ally_path_2_2", "entity": { "id": "entity_ally", "name": "Ally", "legalName": "Ally Bank" }, "label": "Secure message", "purpose": "Use the signed-in message center to ask where to direct the request. Confirm the correct destination before attaching orders.", "details": [], "channel": "authenticated_message", "destination": "Sign in to Ally Bank", "addressLines": [], "actionHref": "https://secure.ally.com/", "actionLabel": "Sign in to Ally", "scopeLabel": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "deposit_account", "unspecified" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "authenticated", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Read Ally Bank's account help", "url": "https://www.ally.com/help/bank/account-information/", "reviewedAt": "2026-07-30T01:28:10.832795Z", "primary": true } ] } ] }, { "slug": "american-express", "name": "American Express", "legalName": "American Express National Bank", "institutionType": "bank", "guideHref": "/banks/american-express", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_american-express_1d363f7c4d6ead8b", "entity": { "id": "entity_american-express", "name": "American Express", "legalName": "American Express National Bank" }, "label": "Phone", "purpose": "Main line is listed as available daily from 7 a.m.-11:30 p.m. ET.", "details": [], "channel": "phone", "destination": "1-866-391-1460; outside the United States collect at 1-336-393-1111", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Credit cards, Personal loans, Other loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "credit_card", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_questions", "start_request" ], "submissionLabel": "Starts a request; does not accept documents", "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for American Express", "url": "https://www.americanexpress.com/us/help-support/service-members-civil-relief/", "reviewedAt": "2026-07-30T01:26:33.737125Z", "primary": true } ] }, { "routeId": "route_american-express_590a1f77c640ebad", "entity": { "id": "entity_american-express", "name": "American Express", "legalName": "American Express National Bank" }, "label": "Secure portal", "purpose": "Sign in to American Express and open the Document Center. Never share your login information.", "details": [], "channel": "secure_portal", "destination": "American Express Online Services and Document Center", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Credit cards, Personal loans, Other loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "credit_card", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "start_request", "submit_documents", "submit_request" ], "submissionLabel": "Accepts requests and documents", "security": "authenticated", "warnings": [], "requirements": [ { "entity": { "id": "entity_american-express", "name": "American Express", "legalName": "American Express National Bank" }, "label": "What the bank asks for", "detail": "Relevant active-duty documentation when requested", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "credit_card", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for American Express", "url": "https://www.americanexpress.com/us/help-support/service-members-civil-relief/", "reviewedAt": "2026-07-30T01:26:33.737125Z", "primary": false } ] } ], "exceptions": [], "sources": [ { "label": "Official source for American Express", "url": "https://www.americanexpress.com/us/help-support/service-members-civil-relief/", "reviewedAt": "2026-07-30T01:26:33.737125Z", "primary": true } ] }, { "routeId": "route_american-express_acb4a51865c21b83", "entity": { "id": "entity_american-express", "name": "American Express", "legalName": "American Express National Bank" }, "label": "Mail", "purpose": "Mail an SCRA request and copies of active-duty documents.", "details": [], "channel": "postal_mail", "destination": "American Express, Attn: Servicemembers Civil Relief Act, PO Box 981535, El Paso, TX 79998-1535", "addressLines": [ "American Express", "Attn: Servicemembers Civil Relief Act", "PO Box 981535", "El Paso, TX 79998-1535" ], "actionHref": null, "actionLabel": null, "scopeLabel": "Credit cards, Personal loans, Other loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "credit_card", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents", "submit_request" ], "submissionLabel": "Accepts requests and documents", "security": "postal_mail", "warnings": [], "requirements": [ { "entity": { "id": "entity_american-express", "name": "American Express", "legalName": "American Express National Bank" }, "label": "What the bank asks for", "detail": "Documents establishing active-duty status", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "credit_card", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for American Express", "url": "https://www.americanexpress.com/us/help-support/service-members-civil-relief/", "reviewedAt": "2026-07-30T01:26:33.737125Z", "primary": false } ] } ], "exceptions": [], "sources": [ { "label": "Official source for American Express", "url": "https://www.americanexpress.com/us/help-support/service-members-civil-relief/", "reviewedAt": "2026-07-30T01:26:33.737125Z", "primary": true } ] }, { "routeId": "route_american-express_ecf75b67d7247ea9", "entity": { "id": "entity_american-express", "name": "American Express", "legalName": "American Express National Bank" }, "label": "Fax", "purpose": "Fax an SCRA request and supporting documents. Include each applicable account number.", "details": [], "channel": "fax", "destination": "623-444-3000", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Credit cards, Personal loans, Other loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "credit_card", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents", "submit_request" ], "submissionLabel": "Accepts requests and documents", "security": "fax", "warnings": [], "requirements": [ { "entity": { "id": "entity_american-express", "name": "American Express", "legalName": "American Express National Bank" }, "label": "What the bank asks for", "detail": "Documents establishing active-duty status", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "credit_card", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for American Express", "url": "https://www.americanexpress.com/us/help-support/service-members-civil-relief/", "reviewedAt": "2026-07-30T01:26:33.737125Z", "primary": false } ] }, { "entity": { "id": "entity_american-express", "name": "American Express", "legalName": "American Express National Bank" }, "label": "What the bank asks for", "detail": "Applicable account number or numbers", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "credit_card", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for American Express", "url": "https://www.americanexpress.com/us/help-support/service-members-civil-relief/", "reviewedAt": "2026-07-30T01:26:33.737125Z", "primary": false } ] } ], "exceptions": [], "sources": [ { "label": "Official source for American Express", "url": "https://www.americanexpress.com/us/help-support/service-members-civil-relief/", "reviewedAt": "2026-07-30T01:26:33.737125Z", "primary": true } ] } ] }, { "slug": "armed-forces-bank", "name": "Armed Forces Bank", "legalName": "Armed Forces Bank, National Association", "institutionType": "bank", "guideHref": "/banks#institution-armed-forces-bank", "routeStatus": "no_public_route_record", "missingness": "No public route record is included in this version. Use the existing directory guidance and the institution named on your latest statement; do not interpret this gap as absence of relief.", "routes": [] }, { "slug": "bank-of-america", "name": "Bank of America", "legalName": "Bank of America, National Association", "institutionType": "bank", "guideHref": "/banks/bank-of-america", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_bank-of-america_200a127b0132418a", "entity": { "id": "entity_bank-of-america", "name": "Bank of America", "legalName": "Bank of America, National Association" }, "label": "Phone", "purpose": "Military Benefits Unit, Monday-Friday, 9 a.m.-8 p.m.", "details": [], "channel": "phone", "destination": "877-345-0693; outside U.S. collect 817-245-4094", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Other loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_lease", "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_questions" ], "submissionLabel": null, "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Bank Of America", "url": "https://www.bankofamerica.com/military-banking/contact/", "reviewedAt": "2026-07-30T01:24:15.943779Z", "primary": true } ] }, { "routeId": "route_bank-of-america_45b680e46959016b", "entity": { "id": "entity_bank-of-america", "name": "Bank of America", "legalName": "Bank of America, National Association" }, "label": "Mail", "purpose": "Use for overnight mail.", "details": [], "channel": "postal_mail", "destination": "Military Benefits Unit, Department FL96000297, 9000 Southside Blvd., Jacksonville, FL 32256", "addressLines": [ "Military Benefits Unit", "Department FL96000297", "9000 Southside Blvd.", "Jacksonville, FL 32256" ], "actionHref": null, "actionLabel": null, "scopeLabel": "Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Other loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_lease", "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents", "submit_request" ], "submissionLabel": "Accepts requests and documents", "security": "postal_mail", "warnings": [], "requirements": [ { "entity": { "id": "entity_bank-of-america", "name": "Bank of America", "legalName": "Bank of America, National Association" }, "label": "What the bank asks for", "detail": "Completed military benefit request", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_lease", "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Bank Of America", "url": "https://www.bankofamerica.com/military-banking/contact/", "reviewedAt": "2026-07-30T01:24:15.943779Z", "primary": false }, { "label": "Official source for Bank Of America", "url": "https://www.bankofamerica.com/content/documents/militarybanking/pdf/military-benefit-request-form.pdf", "reviewedAt": "2026-07-30T01:24:20.171544Z", "primary": false } ] }, { "entity": { "id": "entity_bank-of-america", "name": "Bank of America", "legalName": "Bank of America, National Association" }, "label": "What the bank asks for", "detail": "Supporting military documentation when requested", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_lease", "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Bank Of America", "url": "https://www.bankofamerica.com/military-banking/contact/", "reviewedAt": "2026-07-30T01:24:15.943779Z", "primary": false }, { "label": "Official source for Bank Of America", "url": "https://www.bankofamerica.com/content/documents/militarybanking/pdf/military-benefit-request-form.pdf", "reviewedAt": "2026-07-30T01:24:20.171544Z", "primary": false } ] } ], "exceptions": [], "sources": [ { "label": "Official source for Bank Of America", "url": "https://www.bankofamerica.com/military-banking/contact/", "reviewedAt": "2026-07-30T01:24:15.943779Z", "primary": true }, { "label": "Official source for Bank Of America", "url": "https://www.bankofamerica.com/content/documents/militarybanking/pdf/military-benefit-request-form.pdf", "reviewedAt": "2026-07-30T01:24:20.171544Z", "primary": false } ] }, { "routeId": "route_bank-of-america_6185c5110ed2a2dc", "entity": { "id": "entity_bank-of-america", "name": "Bank of America", "legalName": "Bank of America, National Association" }, "label": "Fax", "purpose": "Send the completed request and documentation to the Military Benefits Unit.", "details": [], "channel": "fax", "destination": "866-696-0292; outside U.S. collect 302-525-5889; Attn: Military Benefits Unit", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Other loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_lease", "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents", "submit_request" ], "submissionLabel": "Accepts requests and documents", "security": "fax", "warnings": [], "requirements": [ { "entity": { "id": "entity_bank-of-america", "name": "Bank of America", "legalName": "Bank of America, National Association" }, "label": "What the bank asks for", "detail": "Completed military benefit request", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_lease", "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Bank Of America", "url": "https://www.bankofamerica.com/military-banking/contact/", "reviewedAt": "2026-07-30T01:24:15.943779Z", "primary": false }, { "label": "Official source for Bank Of America", "url": "https://www.bankofamerica.com/content/documents/militarybanking/pdf/military-benefit-request-form.pdf", "reviewedAt": "2026-07-30T01:24:20.171544Z", "primary": false } ] }, { "entity": { "id": "entity_bank-of-america", "name": "Bank of America", "legalName": "Bank of America, National Association" }, "label": "What the bank asks for", "detail": "Supporting military documentation when requested", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_lease", "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", 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Ask the bank about a secure way to send military orders or other sensitive documents.", "details": [], "channel": "ordinary_email", "destination": "servicemembers@bmo.com", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Mortgages and home equity, Auto loans and leases, Credit cards, Personal loans, Other loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_lease", "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_questions", "submit_request" ], "submissionLabel": "Accepts requests; document intake not confirmed", "security": "ordinary_email", "warnings": [ "Ask for a secure option before sending military orders, account details, or other sensitive information." ], "requirements": [], "exceptions": [], "sources": [ { "label": "Read BMO's SCRA information under Specialized Inquiries", "url": "https://www.bmo.com/en-us/main/contact-us/", "reviewedAt": "2026-08-12T22:30:37Z", "primary": true } ] } ] }, { "slug": "capital-one", "name": "Capital One / Discover", "legalName": "Capital One, National Association", "institutionType": "bank", "guideHref": "/banks/capital-one", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_capital-one_06d1eb9a65dcaa2d", "entity": { "id": "entity_capital-one", "name": "Capital One / Discover", "legalName": "Capital One, National Association" }, "label": "Branch", "purpose": "A branch will forward the request for processing.", "details": [], "channel": "branch", "destination": "Any Capital One or Discover branch", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "All Capital One and Discover accounts; eligibility is decided account by account.", "scope": { "coverageStatus": "conditional", "productTypes": [ "all_products" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_request" ], "submissionLabel": "Accepts requests; document intake not stated", "security": "in_person", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Capital One", "url": "https://www.capitalone.com/military/military-scra/", "reviewedAt": "2026-07-30T01:24:48.000299Z", "primary": true } ] }, { "routeId": "route_capital-one_0afd607aa1361b72", "entity": { "id": "entity_capital-one", "name": "Capital One / Discover", "legalName": "Capital One, National Association" }, "label": "Mail", "purpose": "Include orders or a commanding-officer letter with the stated service details. Do not include military or government-issued IDs.", "details": [], "channel": "postal_mail", "destination": "Capital One, Attn: SCRA Request, P.O. Box 30285, Salt Lake City, UT 84130-0285", "addressLines": [ "Capital One", "Attn: SCRA Request", "P.O. Box 30285", "Salt Lake City, UT 84130-0285" ], "actionHref": null, "actionLabel": null, "scopeLabel": "All Capital One and Discover accounts; eligibility is decided account by account.", "scope": { "coverageStatus": "conditional", "productTypes": [ "all_products" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents", "submit_request" ], "submissionLabel": "Accepts requests and documents", "security": "postal_mail", "warnings": [], "requirements": [ { "entity": { "id": "entity_capital-one", "name": "Capital One / Discover", "legalName": "Capital One, National Association" }, "label": "What the bank asks for", "detail": "Active-duty orders or commanding-officer letter", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "all_products" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Capital One", "url": "https://www.capitalone.com/military/military-scra/", "reviewedAt": "2026-07-30T01:24:48.000299Z", "primary": false } ] }, { "entity": { "id": "entity_capital-one", "name": "Capital One / Discover", "legalName": "Capital One, National Association" }, "label": "What the bank asks for", "detail": "Servicemember name and SSN", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "all_products" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Capital One", "url": "https://www.capitalone.com/military/military-scra/", "reviewedAt": "2026-07-30T01:24:48.000299Z", "primary": false } ] }, { "entity": { "id": "entity_capital-one", "name": "Capital One / Discover", "legalName": "Capital One, National Association" }, "label": "What the bank asks for", "detail": "Active-duty start date", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "all_products" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Capital One", "url": "https://www.capitalone.com/military/military-scra/", "reviewedAt": "2026-07-30T01:24:48.000299Z", "primary": false } ] }, { "entity": { "id": "entity_capital-one", "name": "Capital One / Discover", "legalName": "Capital One, National Association" }, "label": "What the bank asks for", "detail": "Branch of service", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "all_products" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Capital One", "url": "https://www.capitalone.com/military/military-scra/", "reviewedAt": "2026-07-30T01:24:48.000299Z", "primary": false } ] } ], "exceptions": [], "sources": [ { "label": "Official source for Capital One", "url": "https://www.capitalone.com/military/military-scra/", "reviewedAt": "2026-07-30T01:24:48.000299Z", "primary": true } ] }, { "routeId": "route_capital-one_c8572dbee653c923", "entity": { "id": "entity_capital-one", "name": "Capital One / Discover", "legalName": "Capital One, National Association" }, "label": "Phone", "purpose": "Dedicated military/SCRA support; Discover agents are stated as available 24/7.", "details": [], "channel": "phone", "destination": "Capital One 855-227-1645; Discover 844-337-4645; Discover overseas 801-451-3730", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "All Capital One and Discover accounts; eligibility is decided account by account.", "scope": { "coverageStatus": "conditional", "productTypes": [ "all_products" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_questions" ], "submissionLabel": null, "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Capital One", "url": "https://www.capitalone.com/military/", "reviewedAt": "2026-07-30T01:24:48.000299Z", "primary": true } ] }, { "routeId": "route_capital_one_public_scra_request_form", "entity": { "id": "entity_capital-one", "name": "Capital One / Discover", "legalName": "Capital One, National Association" }, "label": "Public SCRA form", "purpose": "Complete the official form to start a request. It asks for identifying and service information but does not state that it accepts document uploads.", "details": [], "channel": "public_form", "destination": "Capital One public SCRA request form", "addressLines": [], "actionHref": "https://www.capitalone.com/military/military-scra/", "actionLabel": "Open Capital One SCRA form", "scopeLabel": "All Capital One and Discover accounts; eligibility is decided account by account.", "scope": { "coverageStatus": "conditional", "productTypes": [ "all_products" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_request" ], "submissionLabel": "Starts a request; document upload not stated", "security": "public_form", "warnings": [ "This public form asks for sensitive identifying information. Confirm the capitalone.com HTTPS address before entering it, and never share that information with Orders First.", "Confirm the capitalone.com HTTPS address before entering sensitive identifying information." ], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Capital One", "url": "https://www.capitalone.com/military/military-scra/", "reviewedAt": "2026-07-30T01:24:48.000299Z", "primary": true } ] } ] }, { "slug": "charles-schwab-bank", "name": "Charles Schwab Bank", "legalName": "Charles Schwab Bank, SSB", "institutionType": "bank", "guideHref": "/banks#bank-charles-schwab-bank", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_charles-schwab-bank_detail_1", "entity": { "id": "entity_charles-schwab-bank", "name": "Charles Schwab Bank", "legalName": "Charles Schwab Bank, SSB" }, "label": "Phone", "purpose": "Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.", "details": [], "channel": "phone", "destination": "888-403-9000", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Charles Schwab Bank deposit accounts and bank lending; use the servicer on the current statement for a mortgage", "scope": { "coverageStatus": "conditional", "productTypes": [ "deposit_account", "other_debt" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Schwab Client Banking Services phone and general branch contact options", "url": "https://www.schwab.com/contact-us", "reviewedAt": "2026-08-12T23:55:00Z", "primary": true } ] }, { "routeId": "route_charles-schwab-bank_detail_2", "entity": { "id": "entity_charles-schwab-bank", "name": "Charles Schwab Bank", "legalName": "Charles Schwab Bank, SSB" }, "label": "Signed-in secure message", "purpose": "Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.", "details": [], "channel": "authenticated_message", "destination": "Schwab Message Center", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Existing Charles Schwab Bank customers; use the servicer on the current statement for a mortgage", "scope": { "coverageStatus": "conditional", "productTypes": [ "deposit_account", "other_debt" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "authenticated", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "signed-in secure-message instructions and Charles Schwab Bank entity distinction", "url": "https://www.schwab.com/legal/informed-consent", "reviewedAt": "2026-08-12T23:55:00Z", "primary": true } ] }, { "routeId": "route_charles-schwab-bank_detail_3", "entity": { "id": "entity_charles-schwab-bank", "name": "Charles Schwab Bank", "legalName": "Charles Schwab Bank, SSB" }, "label": "Branch finder", "purpose": "Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.", "details": [], "channel": "branch", "destination": "Find a Schwab branch", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Charles Schwab Bank customers seeking the right account-specific contact", "scope": { "coverageStatus": "conditional", "productTypes": [ "deposit_account", "other_debt" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "in_person", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "official Schwab branch finder", "url": "https://www.schwab.com/branches/all", "reviewedAt": "2026-08-12T23:55:00Z", "primary": true } ] } ] }, { "slug": "chase", "name": "Chase", "legalName": "JPMorgan Chase Bank, National Association", "institutionType": "bank", "guideHref": "/banks/chase", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_chase_09e6a7036bfbd230", "entity": { "id": "entity_chase", "name": "Chase", "legalName": "JPMorgan Chase Bank, National Association" }, "label": "Secure message", "purpose": "Sign in, compose a secure message, select the SCRA topic, and attach military documentation. Chase says it cannot clearly read photos of documents taken from electronic devices. 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Huntington confirms the account", "scope": { "coverageStatus": "conditional", "productTypes": [ "other_debt" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents", "submit_request" ], "submissionLabel": "Accepts requests and documents", "security": "fax", "warnings": [], "requirements": [ { "entity": { "id": "entity_huntington", "name": "Huntington", "legalName": "The Huntington National Bank" }, "label": "What the bank asks for", "detail": "Written request", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "other_debt" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Huntington", "url": "https://www.huntington.com/military-banking/servicemembers-civil-relief-act", "reviewedAt": "2026-08-01T00:02:29Z", "primary": false }, { "label": "Official source for Huntington", "url": "https://www.huntington.com/military-banking/servicemembers-civil-relief-act/servicemembers-civil-relief-act-faqs", "reviewedAt": "2026-08-01T00:02:29Z", "primary": false } ] }, { "entity": { "id": "entity_huntington", "name": "Huntington", "legalName": "The Huntington National Bank" }, "label": "What the bank asks for", "detail": "Military orders or other accepted official military-service documentation", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "other_debt" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Huntington", "url": "https://www.huntington.com/military-banking/servicemembers-civil-relief-act", "reviewedAt": "2026-08-01T00:02:29Z", "primary": false }, { "label": "Official source for Huntington", "url": "https://www.huntington.com/military-banking/servicemembers-civil-relief-act/servicemembers-civil-relief-act-faqs", "reviewedAt": "2026-08-01T00:02:29Z", "primary": false } ] }, { "entity": { "id": "entity_huntington", "name": "Huntington", "legalName": "The Huntington National Bank" }, "label": "What the bank asks for", "detail": "Power of Attorney when submitting for the servicemember", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "other_debt" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Huntington", "url": "https://www.huntington.com/military-banking/servicemembers-civil-relief-act", "reviewedAt": "2026-08-01T00:02:29Z", "primary": false }, { "label": "Official source for Huntington", "url": "https://www.huntington.com/military-banking/servicemembers-civil-relief-act/servicemembers-civil-relief-act-faqs", "reviewedAt": "2026-08-01T00:02:29Z", "primary": false } ] } ], "exceptions": [], "sources": [ { "label": "Official source for Huntington", "url": "https://www.huntington.com/military-banking/servicemembers-civil-relief-act", "reviewedAt": "2026-08-01T00:02:29Z", "primary": true } ] }, { "routeId": "route_huntington_public_scra_contact_form", "entity": { "id": "entity_huntington", "name": "Huntington", "legalName": "The Huntington National Bank" }, "label": "Start secure-email setup", "purpose": "Ask Huntington to send secure-email instructions. Do not attach or paste military documents into this first form.", "details": [], "channel": "public_form", "destination": "Huntington public SCRA contact form", "addressLines": [], "actionHref": "https://www.huntington.com/military-banking/servicemembers-civil-relief-act", "actionLabel": "Open Huntington form", "scopeLabel": "Eligible loans and lines; Huntington confirms the account", "scope": { "coverageStatus": "conditional", "productTypes": [ "other_debt" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "start_request" ], "submissionLabel": "Starts secure-email setup", "security": "public_form", "warnings": [ "Do not enter an SSN, account number, military orders, or other sensitive records in the initial public form.", "Do not enter an SSN, account number, or military orders in the initial public form." ], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Huntington", "url": "https://www.huntington.com/military-banking/servicemembers-civil-relief-act", "reviewedAt": "2026-08-01T00:02:29Z", "primary": true } ] } ] }, { "slug": "keybank", "name": "KeyBank", "legalName": "KeyBank National Association", "institutionType": "bank", "guideHref": "/banks#bank-keybank", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_keybank_detail_1", "entity": { "id": "entity_keybank", "name": "KeyBank", "legalName": "KeyBank National Association" }, "label": "Phone", "purpose": "Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.", "details": [], "channel": "phone", "destination": "1-800-KEY2YOU (539-2968) · TTY/TRS 711", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "KeyBank consumer credit accounts; confirm the creditor or servicer on the current statement", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "general customer-service phone, TTY/TRS, and branch appointment options", "url": "https://www.key.com/about/customer-service.html", "reviewedAt": "2026-08-12T23:06:40Z", "primary": true } ] }, { "routeId": "route_keybank_detail_2", "entity": { "id": "entity_keybank", "name": "KeyBank", "legalName": "KeyBank National Association" }, "label": "Branch appointment", "purpose": "Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.", "details": [], "channel": "branch", "destination": "Schedule an appointment with a local KeyBank branch", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "KeyBank consumer credit accounts; confirm the creditor or servicer on the current statement", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "in_person", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "general customer-service phone, TTY/TRS, and branch appointment options", "url": "https://www.key.com/about/customer-service.html", "reviewedAt": "2026-08-12T23:06:40Z", "primary": true } ] }, { "routeId": "route_keybank_mohela_private_student_loan_phone", "entity": { "id": "entity_keybank", "name": "KeyBank", "legalName": "KeyBank National Association" }, "label": "KeyBank/MOHELA phone", "purpose": "Ask about or start the military-service forbearance request for a KeyBank private student loan serviced by MOHELA.", "details": [], "channel": "phone", "destination": "877-292-6845 (TTY 711)", "addressLines": [], "actionHref": "tel:8772926845", "actionLabel": "Call MOHELA", "scopeLabel": "KeyBank private student loans serviced by MOHELA only", "scope": { "coverageStatus": "conditional", "productTypes": [ "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [ { "id": "entity_mohela", "name": "MOHELA", "legalName": "Higher Education Loan Authority of the State of Missouri" } ], "ownershipOrServicingConstraints": [ { "constraint_type": "other", "statement": "Only a KeyBank private student loan serviced by MOHELA on the KeyBank-branded platform" } ], "timingConstraints": [] }, "capabilities": [ "ask_questions", "start_request" ], "submissionLabel": "Starts a request; document submission not confirmed", "security": "phone", "warnings": [ "Ask for the authenticated document path before sending military orders or account identifiers." ], "requirements": [], "exceptions": [ { "entity": { "id": "entity_keybank", "name": "KeyBank", "legalName": "KeyBank National Association" }, "label": "Important limits", "detail": "Approval is discretionary. Interest may capitalize, and the pause may affect discounts, cosigner release, or other incentives.", "qualification": "Review the loan agreement and ask MOHELA how the request would affect the exact loan.", "scopeNotes": [], "ownershipOrServicingConstraint": "Only a KeyBank private student loan serviced by MOHELA on the KeyBank-branded platform", "accountTimingConstraint": null, "notes": "This is not automatic, interest-free, forgiveness, or a bankwide SCRA process.", "scope": { "coverageStatus": "conditional", "productTypes": [ "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [ { "id": "entity_mohela", "name": "MOHELA", "legalName": "Higher Education Loan Authority of the State of Missouri" } ], "ownershipOrServicingConstraints": [ { "constraint_type": "other", "statement": "Only a KeyBank private student loan serviced by MOHELA on the KeyBank-branded platform" } ], "timingConstraints": [] }, "sources": [ { "label": "KeyBank/MOHELA repayment-postponement options", "url": "https://keybank.mohela.com/DL/resourceCenter/brands/OptionsToPostponeRepayment.aspx", "reviewedAt": "2026-08-22T13:30:00Z", "primary": false } ] } ], "sources": [ { "label": "KeyBank/MOHELA repayment-postponement options", "url": "https://keybank.mohela.com/DL/resourceCenter/brands/OptionsToPostponeRepayment.aspx", "reviewedAt": "2026-08-22T13:30:00Z", "primary": true } ] } ] }, { "slug": "mt-bank", "name": "M&T Bank", "legalName": "Manufacturers and Traders Trust Company", "institutionType": "bank", "guideHref": "/banks/mt-bank", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_mt-bank_4a1dfce4adee97f2", "entity": { "id": "entity_mt-bank", "name": "M&T Bank", "legalName": "Manufacturers and Traders Trust Company" }, "label": "Branch", "purpose": "In-person delivery.", "details": [], "channel": "branch", "destination": "Full-service M&T branch", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Mortgages and home equity, Credit cards, Auto loans, Student loans, Personal loans", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "personal_loan", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents" ], "submissionLabel": "Accepts documents", "security": "in_person", "warnings": [], "requirements": [ { "entity": { "id": "entity_mt-bank", "name": "M&T Bank", "legalName": "Manufacturers and Traders Trust Company" }, "label": "What the bank asks for", "detail": "written request", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "personal_loan", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Mt Bank", "url": "https://www.mtb.com/mortgages-loans/mortage-repayment-assistance/servicemembers-civil-relief-act", "reviewedAt": "2026-07-30T01:27:51.103814Z", "primary": false } ] }, { "entity": { "id": "entity_mt-bank", "name": "M&T Bank", "legalName": "Manufacturers and Traders Trust Company" }, "label": "What the bank asks for", "detail": "active-duty orders", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "personal_loan", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Mt Bank", "url": "https://www.mtb.com/mortgages-loans/mortage-repayment-assistance/servicemembers-civil-relief-act", "reviewedAt": "2026-07-30T01:27:51.103814Z", "primary": false } ] } ], "exceptions": [], "sources": [ { "label": "Official source for Mt Bank", "url": "https://www.mtb.com/mortgages-loans/mortage-repayment-assistance/servicemembers-civil-relief-act", "reviewedAt": "2026-07-30T01:27:51.103814Z", "primary": true } ] }, { "routeId": "route_mt-bank_84668b2368710016", "entity": { "id": "entity_mt-bank", "name": "M&T Bank", "legalName": "Manufacturers and Traders Trust Company" }, "label": "Phone", "purpose": "Call the SCRA team for help Monday–Friday, 8:30 a.m.–5 p.m. ET. The bank does not say this number accepts documents.", "details": [], "channel": "phone", "destination": "1-855-350-SCRA (7272); international 302-934-4872", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Mortgages and home equity, Credit cards, Auto loans, Student loans, Personal loans", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "personal_loan", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_questions" ], "submissionLabel": null, "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Mt Bank", "url": "https://www.mtb.com/mortgages-loans/mortage-repayment-assistance/servicemembers-civil-relief-act", "reviewedAt": "2026-07-30T01:27:51.103814Z", "primary": true } ] }, { "routeId": "route_mt-bank_8a83c9ffa5c0890a", "entity": { "id": "entity_mt-bank", "name": "M&T Bank", "legalName": "Manufacturers and Traders Trust Company" }, "label": "Mail", "purpose": "Mail a written request and active-duty orders.", "details": [], "channel": "postal_mail", "destination": "P.O. Box 1850, Buffalo, NY 14240", "addressLines": [ "P.O. 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auto, personal, student, and business loans; checking lines of credit; first mortgages; and home-equity loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "business_credit", "credit_card", "home_equity_line", "home_equity_loan", "mortgage", "other_consumer_credit", "personal_loan", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents", "submit_request" ], "submissionLabel": "Accepts SCRA requests and documents", "security": "in_person", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Navy Federal Servicemembers Civil Relief Act page", "url": "https://www.navyfederal.org/membership/offers-discounts/scra.html", "reviewedAt": "2026-08-23T18:09:00Z", "primary": true } ] }, { "routeId": "route_navy_scra_emessage", "entity": { "id": "entity_navy-federal", "name": "Navy Federal", "legalName": "Navy Federal Credit Union" }, "label": "Secure eMessage", "purpose": "Send the completed application and supporting documents through secure eMessage.", "details": [ "Sign in through the Navy Federal app or online banking.", "Use Attn: SCRA in the subject line." ], "channel": "authenticated_message", "destination": "Mobile app or online banking; 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Applications and documents go through eMessage, fax, or a branch.", "details": [ "Extension 48665" ], "channel": "phone", "destination": "1-800-531-7174, ext. 48665", "addressLines": [], "actionHref": "tel:18005317174", "actionLabel": "Call Navy Federal", "scopeLabel": "Questions about Navy Federal SCRA review", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "business_credit", "credit_card", "home_equity_line", "home_equity_loan", "mortgage", "other_consumer_credit", "personal_loan", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_questions" ], "submissionLabel": "For questions only", "security": "phone", "warnings": [ "Navy Federal lists this number for questions. 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The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.", "details": [], "channel": "phone", "destination": "Credit Card Cardmember Services: 800-558-3424", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Credit cards", "scope": { "coverageStatus": "conditional", "productTypes": [ "credit_card" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Northern Trust", "url": "https://www.northerntrust.com/united-states/contact-us-corporate-overview?ip=default", "reviewedAt": "2026-07-30T01:28:17.316247Z", "primary": true } ] }, { "routeId": "route_northern-trust_64aa9ef574a20e36", "entity": { "id": "entity_northern-trust", "name": "Northern Trust", "legalName": "The Northern Trust Company" }, "label": "Phone", "purpose": "Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.", "details": [], "channel": "phone", "destination": "Deposit and Loan Services: 888-289-6542 (U.S./Canada); 312-444-4454 (outside U.S./Canada)", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Personal loans, Other loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "other_consumer_credit", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Northern Trust", "url": "https://www.northerntrust.com/united-states/contact-us-corporate-overview?ip=default", "reviewedAt": "2026-07-30T01:28:17.316247Z", "primary": true } ] } ] }, { "slug": "old-national", "name": "Old National", "legalName": "Old National Bank", "institutionType": "bank", "guideHref": "/banks/old-national", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_old-national_detail_1", "entity": { "id": "entity_old-national", "name": "Old National", "legalName": "Old National Bank" }, "label": "Phone", "purpose": "Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.", "details": [], "channel": "phone", "destination": "1-800-731-2265", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Old National consumer deposits and non-mortgage personal or auto loans; not Elan-issued credit cards", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "deposit_account", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Client Care and mortgage-servicing phones", "url": "https://www.oldnational.com/customer-service-faqs/", "reviewedAt": "2026-08-12T23:55:00Z", "primary": true } ] }, { "routeId": "route_old-national_detail_2", "entity": { "id": "entity_old-national", "name": "Old National", "legalName": "Old National Bank" }, "label": "Mortgage servicing phone", "purpose": "Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.", "details": [], "channel": "phone", "destination": "1-866-853-3277", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Mortgages serviced by Old National; not Elan-issued credit cards", "scope": { "coverageStatus": "conditional", "productTypes": [ "mortgage" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Client Care and mortgage-servicing phones", "url": "https://www.oldnational.com/customer-service-faqs/", "reviewedAt": "2026-08-12T23:55:00Z", "primary": true } ] }, { "routeId": "route_old-national_detail_3", "entity": { "id": "entity_old-national", "name": "Old National", "legalName": "Old National Bank" }, "label": "Signed-in secure message", "purpose": "Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.", "details": [], "channel": "authenticated_message", "destination": "Old National Online Banking secure email", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Existing Old National Online Banking customers; not Elan-issued credit cards", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "deposit_account", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "authenticated", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "authenticated Online Banking secure-email guidance", "url": "https://www.oldnational.com/security/how-we-protect-you/", "reviewedAt": "2026-08-12T23:55:00Z", "primary": true } ] }, { "routeId": "route_old-national_detail_4", "entity": { "id": "entity_old-national", "name": "Old National", "legalName": "Old National Bank" }, "label": "Banking center", "purpose": "Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.", "details": [], "channel": "branch", "destination": "Find an Old National banking center", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Old National consumer accounts other than Elan-issued credit cards", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "deposit_account", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "in_person", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "official banking-center locator", "url": "https://locations.oldnational.com/search", "reviewedAt": "2026-08-12T23:55:00Z", "primary": true } ] } ] }, { "slug": "penfed", "name": "PenFed Credit Union", "legalName": "Pentagon Federal Credit Union", "institutionType": "credit_union", "guideHref": "/credit-unions/penfed", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_penfed_scra_loss_mitigation_questions", "entity": { "id": "entity_penfed", "name": "PenFed", "legalName": "Pentagon Federal Credit Union" }, "label": "Loss Mitigation help line", "purpose": "Call and ask to speak with a Loss Mitigation Analyst about SCRA.", "details": [], "channel": "phone", "destination": "1-800-247-5626", "addressLines": [], "actionHref": "tel:18002475626", "actionLabel": "Call PenFed", "scopeLabel": "SCRA questions and next-step guidance", "scope": { "coverageStatus": "not_stated", "productTypes": [ "unspecified" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_questions" ], "submissionLabel": "For questions only", "security": "phone", "warnings": [ "PenFed lists this number for questions. Use Secure Upload for activation orders and supporting documents." ], "requirements": [], "exceptions": [], "sources": [ { "label": "PenFed Financial Assistance Center SCRA contact", "url": "https://www.penfed.org/financial-hardship-center", "reviewedAt": "2026-08-23T18:09:00Z", "primary": true } ] }, { "routeId": "route_penfed_scra_secure_upload_documents", "entity": { "id": "entity_penfed", "name": "PenFed", "legalName": "Pentagon Federal Credit Union" }, "label": "PenFed Secure Upload — documents only", "purpose": "Use Secure Upload for activation orders and supporting documents. PenFed's page does not say that uploading documents alone starts a request.", "details": [ "Sign in to upload activation orders and supporting documents.", "If you still need to start a request, call PenFed and ask a Loss Mitigation Analyst what to do next." ], "channel": "authenticated_upload", "destination": "PenFed.org/secureupload", "addressLines": [], "actionHref": "https://www.penfed.org/secureupload", "actionLabel": "Open secure upload", "scopeLabel": "Credit cards, auto and personal loans, home-equity loans and lines, and some mortgages", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity_line", "home_equity_loan", "mortgage", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents" ], "submissionLabel": "Documents only", "security": "authenticated", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "PenFed Servicemembers Civil Relief Act help article", "url": "https://home.penfed.org/help/articles/Knowledge/Servicemembers-Civil-Relief-Act-SCRA", "reviewedAt": "2026-08-23T18:09:00Z", "primary": true } ] } ] }, { "slug": "pinnacle", "name": "Pinnacle Bank / Synovus", "legalName": "Pinnacle Bank", "institutionType": "bank", "guideHref": "/banks/pinnacle", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_pinnacle_dec4a69eee987202", "entity": { "id": "entity_pinnacle", "name": "Pinnacle Bank / Synovus", "legalName": "Pinnacle Bank" }, "label": "Phone", "purpose": "Call Synovus mortgage customer service for a mortgage still serviced through the Synovus system.", "details": [], "channel": "phone", "destination": "1-800-803-0803", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Synovus-serviced mortgages only", "scope": { "coverageStatus": "conditional", "productTypes": [ "mortgage" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [ { "constraint_type": "current_servicer_controls", "statement": "Mortgage must still be serviced through the Synovus mortgage system." } ], "timingConstraints": [] }, "capabilities": [ "ask_questions" ], "submissionLabel": null, "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Pinnacle", "url": "https://www.synovus.com/personal/borrow/home-mortgages/customer-info/", "reviewedAt": "2026-07-30T01:28:36.626205Z", "primary": true } ] }, { "routeId": "route_pinnacle_synovus_plus_setup_branch", "entity": { "id": "entity_pinnacle", "name": "Pinnacle Bank / Synovus", "legalName": "Pinnacle Bank" }, "label": "Synovus branch", "purpose": "Talk with a banker about Synovus Plus and account-opening requirements.", "details": [], "channel": "branch", "destination": "Local Synovus branch", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Synovus Plus Checking setup only", "scope": { "coverageStatus": "conditional", "productTypes": [ "deposit_account" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [ { "constraint_type": "other", "statement": "Synovus Plus Checking offered by Pinnacle Bank doing business as Synovus Bank." } ], "timingConstraints": [ { "timing_type": "other", "statement": "Ask before account opening; the primary holder must present valid military ID at opening for the military fee waiver." } ] }, "capabilities": [ "ask_questions" ], "submissionLabel": null, "security": "in_person", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Pinnacle", "url": "https://www.synovus.com/personal/synovus-plus/", "reviewedAt": "2026-08-01T00:15:00Z", "primary": true } ] }, { "routeId": "route_pinnacle_synovus_plus_setup_phone", "entity": { "id": "entity_pinnacle", "name": "Pinnacle Bank / Synovus", "legalName": "Pinnacle Bank" }, "label": "Synovus Plus phone", "purpose": "Call for Synovus Plus details and account-opening requirements.", "details": [], "channel": "phone", "destination": "1-888-796-6887", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Synovus Plus Checking setup only", "scope": { "coverageStatus": "conditional", "productTypes": [ "deposit_account" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [ { "constraint_type": "other", "statement": "Synovus Plus Checking offered by Pinnacle Bank doing business as Synovus Bank." } ], "timingConstraints": [ { "timing_type": "other", "statement": "Ask before account opening; the primary holder must present valid military ID at opening for the military fee waiver." } ] }, "capabilities": [ "ask_questions" ], "submissionLabel": null, "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Pinnacle", "url": "https://www.synovus.com/personal/synovus-plus/", "reviewedAt": "2026-08-01T00:15:00Z", "primary": true } ] } ] }, { "slug": "pnc", "name": "PNC", "legalName": "PNC Bank, National Association", "institutionType": "bank", "guideHref": "/banks/pnc", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_pnc_11d36aa98806a388", "entity": { "id": "entity_pnc", "name": "PNC", "legalName": "PNC Bank, National Association" }, "label": "Phone", "purpose": "Call PNC with questions about service eligibility or military documentation.", "details": [], "channel": "phone", "destination": "1-844-762-7272", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Credit cards, Mortgages and home equity, Auto loans; equipment loans or leases, Personal loans, Student loans, Other loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "deposit_account", "home_equity", "mortgage", "other_debt", "personal_loan", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_questions" ], "submissionLabel": null, "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Pnc", "url": "https://www.pnc.com/en/personal-banking/banking/military-banking.html", "reviewedAt": "2026-07-31T23:34:18.045299Z", "primary": true } ] }, { "routeId": "route_pnc_5ada5ca1fc05da85", "entity": { "id": "entity_pnc", "name": "PNC", "legalName": "PNC Bank, National Association" }, "label": "Fax", "purpose": "Fax military-service documents to PNC's Servicemembers Operations Center.", "details": [], "channel": "fax", "destination": "1-855-568-4532", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Credit cards, Mortgages and home equity, Auto loans; equipment loans or leases, Personal loans, Student loans, Other loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "deposit_account", "home_equity", "mortgage", "other_debt", "personal_loan", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents" ], "submissionLabel": "Accepts documents", "security": "fax", "warnings": [], "requirements": [ { "entity": { "id": "entity_pnc", "name": "PNC", "legalName": "PNC Bank, National Association" }, "label": "What the bank asks for", "detail": "Orders or other documentation reflecting military service", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "deposit_account", "home_equity", "mortgage", "other_debt", "personal_loan", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Pnc", "url": "https://www.pnc.com/en/personal-banking/banking/military-banking.html", "reviewedAt": "2026-07-31T23:34:18.045299Z", "primary": false } ] } ], "exceptions": [], "sources": [ { "label": "Official source for Pnc", "url": "https://www.pnc.com/en/personal-banking/banking/military-banking.html", "reviewedAt": "2026-07-31T23:34:18.045299Z", "primary": true } ] }, { "routeId": "route_pnc_5fa10e124991cac6", "entity": { "id": "entity_pnc", "name": "PNC", "legalName": "PNC Bank, National Association" }, "label": "Email", "purpose": "Email PNC only to ask it to begin a secure email connection. Do not attach military documents to this first email.", "details": [], "channel": "ordinary_email", "destination": "servicemembers@pnc.com", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Credit cards, Mortgages and home equity, Auto loans; equipment loans or leases, Personal loans, Student loans, Other loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "deposit_account", "home_equity", "mortgage", "other_debt", "personal_loan", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_questions" ], "submissionLabel": null, "security": "ordinary_email", "warnings": [ "Ask for a secure option before sending military orders, account details, or other sensitive information." ], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Pnc", "url": "https://www.pnc.com/en/personal-banking/banking/military-banking.html", "reviewedAt": "2026-07-31T23:34:18.045299Z", "primary": true } ] }, { "routeId": "route_pnc_a9a2129e47b89df6", "entity": { "id": "entity_pnc", "name": "PNC", "legalName": "PNC Bank, National Association" }, "label": "Mail", "purpose": "Mail orders or other documentation reflecting military service to PNC's Servicemembers Operations Center.", "details": [], "channel": "postal_mail", "destination": "PNC Bank, N.A., Servicemembers Operations Center, BR-YB58-01-U, P.O. Box 5570, Cleveland, OH 44101-0570", "addressLines": [ "PNC Bank, N.A.", "Servicemembers Operations Center", "BR-YB58-01-U", "P.O. Box 5570", "Cleveland, OH 44101-0570" ], "actionHref": null, "actionLabel": null, "scopeLabel": "Credit cards, Mortgages and home equity, Auto loans; equipment loans or leases, Personal loans, Student loans, Other loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "deposit_account", "home_equity", "mortgage", "other_debt", "personal_loan", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents" ], "submissionLabel": "Accepts documents", "security": "postal_mail", "warnings": [], "requirements": [ { "entity": { "id": "entity_pnc", "name": "PNC", "legalName": "PNC Bank, National Association" }, "label": "What the bank asks for", "detail": "Orders or other documentation reflecting military service", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "deposit_account", "home_equity", "mortgage", "other_debt", "personal_loan", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Pnc", "url": "https://www.pnc.com/en/personal-banking/banking/military-banking.html", "reviewedAt": "2026-07-31T23:34:18.045299Z", "primary": false } ] } ], "exceptions": [], "sources": [ { "label": "Official source for Pnc", "url": "https://www.pnc.com/en/personal-banking/banking/military-banking.html", "reviewedAt": "2026-07-31T23:34:18.045299Z", "primary": true } ] } ] }, { "slug": "regions", "name": "Regions", "legalName": "Regions Bank", "institutionType": "bank", "guideHref": "/banks/regions", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_regions_0a118f909a3e4525", "entity": { "id": "entity_regions", "name": "Regions", "legalName": "Regions Bank" }, "label": "Fax", "purpose": "Fax a written request and service evidence. Put ATTN SCRA on the cover sheet.", "details": [], "channel": "fax", "destination": "Loans/lines: 205-261-7048", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Loans and lines; exact product types are not listed", "scope": { "coverageStatus": "conditional", "productTypes": [ "other_debt" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents", "submit_request" ], "submissionLabel": "Accepts requests and documents", "security": "fax", "warnings": [], "requirements": [ { "entity": { "id": "entity_regions", "name": "Regions", "legalName": "Regions Bank" }, "label": "What the bank asks for", "detail": "written request", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "other_debt" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Regions", "url": "https://www.regions.com/help/servicemembers-civil-relief-act", "reviewedAt": "2026-07-30T01:28:24.255949Z", "primary": false } ] }, { "entity": { "id": "entity_regions", "name": "Regions", "legalName": "Regions Bank" }, "label": "What the bank asks for", "detail": "military orders or other appropriate indicator of service", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "other_debt" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Regions", "url": "https://www.regions.com/help/servicemembers-civil-relief-act", "reviewedAt": "2026-07-30T01:28:24.255949Z", "primary": false } ] } ], "exceptions": [ { "entity": { "id": "entity_regions", "name": "Regions", "legalName": "Regions Bank" }, "label": "Loans-and-lines product list not published", "detail": "Regions labels the destination for loans and lines of credit but does not enumerate the products in that bucket.", "qualification": "Confirm the account with Regions before using this route.", "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": "Do not treat the generic route label as an exact HELOC or personal-loan mapping.", "scope": { "coverageStatus": "conditional", "productTypes": [ "other_debt" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Regions", "url": "https://www.regions.com/help/servicemembers-civil-relief-act", "reviewedAt": "2026-07-30T01:28:24.255949Z", "primary": false } ] } ], "sources": [ { "label": "Official source for Regions", "url": "https://www.regions.com/help/servicemembers-civil-relief-act", "reviewedAt": "2026-07-30T01:28:24.255949Z", "primary": true } ] }, { "routeId": "route_regions_158fdd773f6b497d", "entity": { "id": "entity_regions", "name": "Regions", "legalName": "Regions Bank" }, "label": "Mail", "purpose": "Mail a written request and service evidence for a Regions credit card.", "details": [], "channel": "postal_mail", "destination": "Credit cards: Regions Bank, ATTN SCRA, P.O. 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relay 7-1-1", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Credit cards, Auto loans and leases, Mortgages and home equity, Personal loans, Other loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_lease", "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_questions", "start_request" ], "submissionLabel": "Starts a request; document intake not stated", "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Santander", "url": "https://www.santanderbank.com/scra", "reviewedAt": "2026-07-31T23:58:09Z", "primary": true } ] } ] }, { "slug": "security-service", "name": "Security Service Federal Credit Union", "legalName": "Security Service Federal Credit Union", "institutionType": "credit_union", "guideHref": "/credit-unions/security-service", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_ssfcu_military_questions_phone", "entity": { "id": "entity_security-service-federal-credit-union", "name": "Security Service", "legalName": "Security Service Federal Credit Union" }, "label": "Military SCRA questions", "purpose": "Call for SCRA questions or help choosing a submission method.", "details": [ "Security Service's current SCRA page lists this number; its linked form shows an older number." ], "channel": "phone", "destination": "1-866-809-6332", "addressLines": [], "actionHref": "tel:+18668096332", "actionLabel": "Call Security Service military support", "scopeLabel": "Questions about Security Service's SCRA review", "scope": { "coverageStatus": "conditional", "productTypes": [ "business_credit", "credit_card", "installment_loan", "mortgage", "other_consumer_credit", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_questions", "ask_where" ], "submissionLabel": "For questions only", "security": "phone", "warnings": [ "Security Service lists this line for questions. Use a published submission method for the request and required documents." ], "requirements": [], "exceptions": [], "sources": [ { "label": "Security Service SCRA page", "url": "https://www.ssfcu.org/military-services/scra", "reviewedAt": "2026-08-23T18:12:00Z", "primary": true } ] }, { "routeId": "route_ssfcu_scra_branch", "entity": { "id": "entity_security-service-federal-credit-union", "name": "Security Service", "legalName": "Security Service Federal Credit Union" }, "label": "Any Security Service branch", "purpose": "Bring the completed form and supporting enlistment documents or activation orders to a branch.", "details": [], "channel": "branch", "destination": "Find a Security Service location", "addressLines": [], "actionHref": "https://www.ssfcu.org/locations", "actionLabel": "Find a Security Service branch", "scopeLabel": "Six named pre-service Security Service credit categories; confirm education-loan creditor or servicer", "scope": { "coverageStatus": "conditional", "productTypes": [ "business_credit", "credit_card", "installment_loan", "mortgage", "other_consumer_credit", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents", "submit_request" ], "submissionLabel": "Accepts SCRA requests and supporting documents", "security": "in_person", "warnings": [], "requirements": [ { "entity": { "id": "entity_security-service-federal-credit-union", "name": "Security Service", "legalName": "Security Service Federal Credit Union" }, "label": "Completed form plus enlistment documents or activation orders", "detail": "Submit the completed Security Service SCRA request form with a copy of enlistment documents or activation orders.", "qualification": "The form asks for sensitive identifiers; choose the submission channel deliberately.", "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": "Security Service links DocuSign for the request form but does not say that it accepts uploads of military orders.", "scope": { "coverageStatus": "conditional", "productTypes": [ "business_credit", "credit_card", "installment_loan", "mortgage", "other_consumer_credit", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Security Service Request for SCRA Benefits form", "url": "https://www.ssfcu.org/-/media/files/operational-forms/request-for-servicemembers-civil-relief-act-scra-benefits-52022.pdf", "reviewedAt": "2026-08-23T18:12:00Z", "primary": false } ] } ], "exceptions": [], "sources": [ { "label": "Security Service Request for SCRA Benefits form", "url": "https://www.ssfcu.org/-/media/files/operational-forms/request-for-servicemembers-civil-relief-act-scra-benefits-52022.pdf", "reviewedAt": "2026-08-23T18:12:00Z", "primary": false }, { "label": "Security Service SCRA page", "url": "https://www.ssfcu.org/military-services/scra", "reviewedAt": "2026-08-23T18:12:00Z", "primary": true } ] }, { "routeId": "route_ssfcu_scra_docusign", "entity": { "id": "entity_security-service-federal-credit-union", "name": "Security Service", "legalName": "Security Service Federal Credit Union" }, "label": "DocuSign SCRA request", "purpose": "Complete and submit the SCRA request form online. Document upload is not confirmed.", "details": [ "Security Service links this exact DocuSign PowerForm from its current SCRA page.", "Use email, fax, mail, or a branch for the required orders unless the live form itself explicitly provides document instructions." ], "channel": "public_form", "destination": "Security Service DocuSign PowerForm", "addressLines": [], "actionHref": "https://www.docusign.net/Member/PowerFormSigning.aspx?PowerFormId=a3b37a91-14d7-48ca-addb-232e20890304&acct=3173204c-ab4a-4ef3-9daa-9a967f7c0572&env=na1&v=2", "actionLabel": "Open Security Service DocuSign form", "scopeLabel": "Six named pre-service Security Service credit categories; confirm education-loan creditor or servicer", "scope": { "coverageStatus": "conditional", "productTypes": [ "business_credit", "credit_card", "installment_loan", "mortgage", "other_consumer_credit", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "start_request", "submit_request" ], "submissionLabel": "Request form only—document upload not confirmed", "security": "public_form", "warnings": [ "The live public form may request sensitive account or identity information; confirm the DocuSign domain and do not infer that military orders can be uploaded.", "Confirm that you are on docusign.net before entering sensitive information. Use another published route for orders unless the form provides attachment instructions." ], "requirements": [], "exceptions": [], "sources": [ { "label": "Security Service SCRA page", "url": "https://www.ssfcu.org/military-services/scra", "reviewedAt": "2026-08-23T18:12:00Z", "primary": true } ] }, { "routeId": "route_ssfcu_scra_email", "entity": { "id": "entity_security-service-federal-credit-union", "name": "Security Service", "legalName": "Security Service Federal Credit Union" }, "label": "SCRA email — not secure", "purpose": "Email the completed form and supporting enlistment documents or activation orders.", "details": [ "Security Service's linked form identifies this address for the form and supporting documents.", "The form requests sensitive identifiers; ordinary email does not provide the protections of an authenticated portal." ], "channel": "ordinary_email", "destination": "CLServicing@ssfcu.org", "addressLines": [], "actionHref": "mailto:CLServicing@ssfcu.org", "actionLabel": "Email CL Servicing", "scopeLabel": "Six named pre-service Security Service credit categories; confirm education-loan creditor or servicer", "scope": { "coverageStatus": "conditional", "productTypes": [ "business_credit", "credit_card", "installment_loan", "mortgage", "other_consumer_credit", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents", "submit_request" ], "submissionLabel": "Accepts the SCRA request and supporting documents by ordinary email", "security": "ordinary_email", "warnings": [ "Ordinary email is not a secure channel. The form requests sensitive identifying and account information, and military orders are sensitive; consider fax, mail, or a branch if preferred.", "Ordinary email is not secure. Consider the published fax, mail, or branch route before transmitting military orders, Social Security numbers, or account information." ], "requirements": [ { "entity": { "id": "entity_security-service-federal-credit-union", "name": "Security Service", "legalName": "Security Service Federal Credit Union" }, "label": "Completed form plus enlistment documents or activation orders", "detail": "Submit the completed Security Service SCRA request form with a copy of enlistment documents or activation orders.", "qualification": "The form asks for sensitive identifiers; choose the submission channel deliberately.", "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": "Security Service links DocuSign for the request form but does not say that it accepts uploads of military orders.", "scope": { "coverageStatus": "conditional", "productTypes": [ "business_credit", "credit_card", "installment_loan", "mortgage", "other_consumer_credit", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Security Service Request for SCRA Benefits form", "url": "https://www.ssfcu.org/-/media/files/operational-forms/request-for-servicemembers-civil-relief-act-scra-benefits-52022.pdf", "reviewedAt": "2026-08-23T18:12:00Z", "primary": false } ] } ], "exceptions": [], "sources": [ { "label": "Security Service Request for SCRA Benefits form", "url": "https://www.ssfcu.org/-/media/files/operational-forms/request-for-servicemembers-civil-relief-act-scra-benefits-52022.pdf", "reviewedAt": "2026-08-23T18:12:00Z", "primary": true } ] }, { "routeId": "route_ssfcu_scra_fax", "entity": { "id": "entity_security-service-federal-credit-union", "name": "Security Service", "legalName": "Security Service Federal Credit Union" }, "label": "SCRA fax", "purpose": "Fax the completed form and supporting enlistment documents or activation orders.", "details": [], "channel": "fax", "destination": "210-476-4443", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Six named pre-service Security Service credit categories; confirm education-loan creditor or servicer", "scope": { "coverageStatus": "conditional", "productTypes": [ "business_credit", "credit_card", "installment_loan", "mortgage", "other_consumer_credit", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents", "submit_request" ], "submissionLabel": "Accepts SCRA requests and supporting documents", "security": "fax", "warnings": [], "requirements": [ { "entity": { "id": "entity_security-service-federal-credit-union", "name": "Security Service", "legalName": "Security Service Federal Credit Union" }, "label": "Completed form plus enlistment documents or activation orders", "detail": "Submit the completed Security Service SCRA request form with a copy of enlistment documents or activation orders.", "qualification": "The form asks for sensitive identifiers; choose the submission channel deliberately.", "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": "Security Service links DocuSign for the request form but does not say that it accepts uploads of military orders.", "scope": { "coverageStatus": "conditional", "productTypes": [ "business_credit", "credit_card", "installment_loan", "mortgage", "other_consumer_credit", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Security Service Request for SCRA Benefits form", "url": "https://www.ssfcu.org/-/media/files/operational-forms/request-for-servicemembers-civil-relief-act-scra-benefits-52022.pdf", "reviewedAt": "2026-08-23T18:12:00Z", "primary": false } ] } ], "exceptions": [], "sources": [ { "label": "Security Service Request for SCRA Benefits form", "url": "https://www.ssfcu.org/-/media/files/operational-forms/request-for-servicemembers-civil-relief-act-scra-benefits-52022.pdf", "reviewedAt": "2026-08-23T18:12:00Z", "primary": true } ] }, { "routeId": "route_ssfcu_scra_mail", "entity": { "id": "entity_security-service-federal-credit-union", "name": "Security Service", "legalName": "Security Service Federal Credit Union" }, "label": "Account Services mail", "purpose": "Mail the completed form and supporting enlistment documents or activation orders.", "details": [ "Address the package to Security Service Federal Credit Union, Attn: Account Services." ], "channel": "postal_mail", "destination": "Attn: Account Services · 15000 IH-10 West · San Antonio, TX 78249", "addressLines": [ "Security Service Federal Credit Union", "Attn: Account Services", "15000 IH-10 West", "San Antonio, TX 78249" ], "actionHref": null, "actionLabel": null, "scopeLabel": "Six named pre-service Security Service credit categories; confirm education-loan creditor or servicer", "scope": { "coverageStatus": "conditional", "productTypes": [ "business_credit", "credit_card", "installment_loan", "mortgage", "other_consumer_credit", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents", "submit_request" ], "submissionLabel": "Accepts SCRA requests and supporting documents", "security": "postal_mail", "warnings": [], "requirements": [ { "entity": { "id": "entity_security-service-federal-credit-union", "name": "Security Service", "legalName": "Security Service Federal Credit Union" }, "label": "Completed form plus enlistment documents or activation orders", "detail": "Submit the completed Security Service SCRA request form with a copy of enlistment documents or activation orders.", "qualification": "The form asks for sensitive identifiers; choose the submission channel deliberately.", "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": "Security Service links DocuSign for the request form but does not say that it accepts uploads of military orders.", "scope": { "coverageStatus": "conditional", "productTypes": [ "business_credit", "credit_card", "installment_loan", "mortgage", "other_consumer_credit", "student_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Security Service Request for SCRA Benefits form", "url": "https://www.ssfcu.org/-/media/files/operational-forms/request-for-servicemembers-civil-relief-act-scra-benefits-52022.pdf", "reviewedAt": "2026-08-23T18:12:00Z", "primary": false } ] } ], "exceptions": [], "sources": [ { "label": "Security Service Request for SCRA Benefits form", "url": "https://www.ssfcu.org/-/media/files/operational-forms/request-for-servicemembers-civil-relief-act-scra-benefits-52022.pdf", "reviewedAt": "2026-08-23T18:12:00Z", "primary": true } ] } ] }, { "slug": "service-credit-union", "name": "Service Credit Union", "legalName": "Service Federal Credit Union", "institutionType": "credit_union", "guideHref": "/credit-unions/service-credit-union", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_servicecu_general_contact_center", "entity": { "id": "entity_service-credit-union", "name": "Service Credit Union", "legalName": "Service Federal Credit Union" }, "label": "General Contact Center", "purpose": "Ask which team handles the account and what the current SCRA instructions are. These are general member-service numbers, not dedicated SCRA lines.", "details": [ "Service CU lists the Contact Center as available 24 hours a day, seven days a week." ], "channel": "phone", "destination": "800-936-7730 (U.S.) · 00800-4728-2000 (International)", "addressLines": [], "actionHref": "tel:+18009367730", "actionLabel": "Call U.S. Contact Center", "scopeLabel": "General Service Credit Union member assistance", "scope": { "coverageStatus": "included", "productTypes": [ "all_products" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_questions", "ask_where" ], "submissionLabel": null, "security": "phone", "warnings": [ "Ask for the correct secure destination before sending military orders or account records." ], "requirements": [], "exceptions": [], "sources": [ { "label": "Service Credit Union contact page", "url": "https://servicecu.org/contact/", "reviewedAt": "2026-08-23T18:12:00Z", "primary": true } ] }, { "routeId": "route_servicecu_general_secure_chat", "entity": { "id": "entity_service-credit-union", "name": "Service Credit Union", "legalName": "Service Federal Credit Union" }, "label": "General secure live chat", "purpose": "Use secure chat to ask which team handles your account and where an SCRA request should go.", "details": [ "Service CU describes the online chat format as safe and secure.", "The contact page directs confidential account questions to chat rather than general email." ], "channel": "website", "destination": "Website or online banking chat", "addressLines": [], "actionHref": "https://servicecu.org/contact/", "actionLabel": "Open Service CU contact page", "scopeLabel": "General Service Credit Union member assistance", "scope": { "coverageStatus": "included", "productTypes": [ "all_products" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_questions", "ask_where" ], "submissionLabel": null, "security": "website_navigation", "warnings": [ "Ask where to send military orders before sharing them in chat." ], "requirements": [], "exceptions": [], "sources": [ { "label": "Service Credit Union contact page", "url": "https://servicecu.org/contact/", "reviewedAt": "2026-08-23T18:12:00Z", "primary": true } ] }, { "routeId": "route_servicecu_military_relocation_application", "entity": { "id": "entity_service-credit-union", "name": "Service Credit Union", "legalName": "Service Federal Credit Union" }, "label": "Military Relocation Loan application", "purpose": "Start a Service CU Military Relocation Loan application for an eligible overseas PCS or deployment move.", "details": [ "Applications must fall within the 120-day-before/after reporting-date window.", "Proof of PCS or deployment orders is required. Follow the application for document-submission instructions." ], "channel": "website", "destination": "Online product application", "addressLines": [], "actionHref": "https://apply.servicecu.org/product/PPRELOCATION", "actionLabel": "Start relocation-loan application", "scopeLabel": "Service CU Military Relocation Loan only", "scope": { "coverageStatus": "conditional", "productTypes": [ "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [ { "constraint_type": "other", "statement": "Service Credit Union Military Relocation Loan only." } ], "timingConstraints": [ { "timing_type": "eligibility_window", "statement": "The application must be received within 120 days before or 120 days after the reporting date for the new assignment." } ] }, "capabilities": [ "start_request" ], "submissionLabel": "Starts the loan application", "security": "website_navigation", "warnings": [ "This application is only for the Military Relocation Loan; it is not an SCRA request." ], "requirements": [], "exceptions": [], "sources": [ { "label": "Service Credit Union Military Relocation Loan", "url": "https://servicecu.org/personal-loans/military-relocation-loans/", "reviewedAt": "2026-08-23T18:12:00Z", "primary": true } ] } ] }, { "slug": "synchrony", "name": "Synchrony", "legalName": "Synchrony Bank", "institutionType": "bank", "guideHref": "/banks/synchrony", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_synchrony_estimator_account_finder", "entity": { "id": "entity_synchrony", "name": "Synchrony", "legalName": "Synchrony Bank" }, "label": "Official account finder", "purpose": "Choose the retailer, program, or product to reach its account-specific support, then ask where to send an SCRA request.", "details": [], "channel": "website", "destination": "Find your Synchrony account", "addressLines": [], "actionHref": "https://www.synchrony.com/help/find-account", "actionLabel": "Find my account", "scopeLabel": "", "scope": { "coverageStatus": "conditional", "productTypes": [ "all_products" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "website_navigation", "warnings": [ "Confirm the destination before sharing military documents." ], "requirements": [], "exceptions": [], "sources": [ { "label": "Open Synchrony's account finder", "url": "https://www.synchrony.com/help/find-account", "reviewedAt": "2026-08-12T00:00:00Z", "primary": true } ] }, { "routeId": "route_synchrony_path_1_1", "entity": { "id": "entity_synchrony", "name": "Synchrony", "legalName": "Synchrony Bank" }, "label": "Pay Later SCRA phone", "purpose": "Call for Synchrony Pay Later SCRA eligibility and enrollment.", "details": [], "channel": "phone", "destination": "1-866-694-6580", "addressLines": [], "actionHref": "tel:+18666946580", "actionLabel": "Call Pay Later", "scopeLabel": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "installment_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "start_request" ], "submissionLabel": null, "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Read the Synchrony Pay Later information", "url": "https://www.synchrony.com/financing/paylater", "reviewedAt": "2026-08-12T00:00:00Z", "primary": true } ] } ] }, { "slug": "td-bank", "name": "TD Bank U.S.", "legalName": "TD Bank, National Association", "institutionType": "bank", "guideHref": "/banks#bank-td-bank", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_td-bank_0b0ef0c1315772f7", "entity": { "id": "entity_td-bank", "name": "TD Bank U.S.", "legalName": "TD Bank, National Association" }, "label": "Phone", "purpose": "Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.", "details": [], "channel": "phone", "destination": "Mortgages 866-325-4516", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Mortgages", "scope": { "coverageStatus": "conditional", "productTypes": [ "mortgage" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Td Bank", "url": "https://www.td.com/us/en/personal-banking/contact-us", "reviewedAt": "2026-07-30T01:25:33.173330Z", "primary": true } ] }, { "routeId": "route_td-bank_4b194a79c521f604", "entity": { "id": "entity_td-bank", "name": "TD Bank U.S.", "legalName": "TD Bank, National Association" }, "label": "Phone", "purpose": "Use the issuer on the current statement or agreement, then call to ask where that account's SCRA request should go. This is not a published SCRA line.", "details": [], "channel": "phone", "destination": "Credit cards 888-561-8861", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Credit cards; issuer on the current statement or agreement controls", "scope": { "coverageStatus": "conditional", "productTypes": [ "credit_card" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [ { "constraint_type": "other", "statement": "The issuer named on the current card statement or agreement controls; this general number does not establish the issuer for every TD-branded card portfolio." } ], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "phone", "warnings": [ "Do not assume TD Bank, N.A. is the issuer of every TD-branded card portfolio." ], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Td Bank", "url": "https://www.td.com/us/en/personal-banking/contact-us", "reviewedAt": "2026-07-30T01:25:33.173330Z", "primary": true }, { "label": "Official source for Td Bank", "url": "https://www.td.com/us/en/personal-banking/credit-cards/credit-card-agreements", "reviewedAt": "2026-08-22T14:23:00Z", "primary": false } ] }, { "routeId": "route_td-bank_4c0c4e03081b5e25", "entity": { "id": "entity_td-bank", "name": "TD Bank U.S.", "legalName": "TD Bank, National Association" }, "label": "Phone", "purpose": "Use this general number only to identify the team for a specific TD Bank account. Use a product-specific number when one is listed, and confirm the destination before sharing military documents.", "details": [], "channel": "phone", "destination": "General assistance 888-751-9000", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "General TD Bank account questions", "scope": { "coverageStatus": "conditional", "productTypes": [ "unspecified" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "phone", "warnings": [ "This general number does not establish coverage for any named product." ], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Td Bank", "url": "https://www.td.com/us/en/personal-banking/contact-us", "reviewedAt": "2026-07-30T01:25:33.173330Z", "primary": true } ] }, { "routeId": "route_td-bank_4f87eccd215b8c00", "entity": { "id": "entity_td-bank", "name": "TD Bank U.S.", "legalName": "TD Bank, National Association" }, "label": "Phone", "purpose": "Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.", "details": [], "channel": "phone", "destination": "TD Auto Finance consumer support 800-556-8172", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Auto loans", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Td Bank", "url": "https://www.td.com/us/en/commercial-banking/industry/auto-finance", "reviewedAt": "2026-08-01T00:30:00Z", "primary": true } ] }, { "routeId": "route_td-bank_fit-loan_ask_where", "entity": { "id": "entity_td-bank", "name": "TD Bank U.S.", "legalName": "TD Bank, National Association" }, "label": "TD Fit Loan phone", "purpose": "Call TD Fit Loan support and ask where the account-specific SCRA request should go. Confirm the destination before sharing military documents.", "details": [], "channel": "phone", "destination": "877-300-4020", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "TD Fit Loan personal loans", "scope": { "coverageStatus": "conditional", "productTypes": [ "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "phone", "warnings": [ "This is ordinary product support, not a published SCRA submission line." ], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Td Bank", "url": "https://www.td.com/us/en/personal-banking/contact-us", "reviewedAt": "2026-07-30T01:25:33.173330Z", "primary": true } ] }, { "routeId": "route_td-bank_home_equity_ask_where", "entity": { "id": "entity_td-bank", "name": "TD Bank U.S.", "legalName": "TD Bank, National Association" }, "label": "Home equity phone", "purpose": "Call TD's home-equity team and ask where the account-specific SCRA request should go. Confirm the destination before sharing military documents.", "details": [], "channel": "phone", "destination": "800-815-6849", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Home equity loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "home_equity" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "phone", "warnings": [ "This is ordinary product support, not a published SCRA submission line." ], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Td Bank", "url": "https://www.td.com/us/en/personal-banking/contact-us", "reviewedAt": "2026-07-30T01:25:33.173330Z", "primary": true } ] }, { "routeId": "route_td-bank_wealth_ask_where", "entity": { "id": "entity_td-bank", "name": "TD Bank U.S.", "legalName": "TD Bank, National Association" }, "label": "TD Wealth phone", "purpose": "Use the provider on the current statement and call only to identify the team for that account. Confirm the destination before sharing military documents.", "details": [], "channel": "phone", "destination": "866-235-1248", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "TD Wealth accounts; provider on the current statement controls", "scope": { "coverageStatus": "conditional", "productTypes": [ "unspecified" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [ { "constraint_type": "other", "statement": "Use the legal provider shown on the current statement; TD Wealth products may be provided by an affiliate rather than TD Bank, N.A." } ], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "phone", "warnings": [ "This does not establish that TD Bank, N.A. owns or services every TD Wealth product." ], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Td Bank", "url": "https://www.td.com/us/en/personal-banking/contact-us", "reviewedAt": "2026-07-30T01:25:33.173330Z", "primary": true } ] } ] }, { "slug": "truist", "name": "Truist", "legalName": "Truist Bank", "institutionType": "bank", "guideHref": "/banks#bank-truist", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_truist_1dd73b6e97af540c", "entity": { "id": "entity_truist", "name": "Truist", "legalName": "Truist Bank" }, "label": "Mail", "purpose": "Use this address only for mortgage and home-equity requests. Include a written request and military orders as described by the bank.", "details": [], "channel": "postal_mail", "destination": "Truist Bank, Attn: Default Operations, P.O. Box 85052, Richmond, VA 23285-5052", "addressLines": [ "Truist Bank", "Attn: Default Operations", "P.O. Box 85052", "Richmond, VA 23285-5052" ], "actionHref": null, "actionLabel": null, "scopeLabel": "Mortgages and home equity", "scope": { "coverageStatus": "conditional", "productTypes": [ "home_equity", "mortgage" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents", "submit_request" ], "submissionLabel": "Accepts requests and documents", "security": "postal_mail", "warnings": [], "requirements": [ { "entity": { "id": "entity_truist", "name": "Truist", "legalName": "Truist Bank" }, "label": "What the bank asks for", "detail": "Written request", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "home_equity", "mortgage" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Truist", "url": "https://www.truist.com/content/dam/truist-bank/us/en/documents/disclosures/personal/servicemembers-civil-relief-act-notice.pdf", "reviewedAt": "2026-07-31T23:34:20.432641Z", "primary": false } ] }, { "entity": { "id": "entity_truist", "name": "Truist", "legalName": "Truist Bank" }, "label": "What the bank asks for", "detail": "Copy of military orders", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "home_equity", "mortgage" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Truist", "url": "https://www.truist.com/content/dam/truist-bank/us/en/documents/disclosures/personal/servicemembers-civil-relief-act-notice.pdf", "reviewedAt": "2026-07-31T23:34:20.432641Z", "primary": false } ] } ], "exceptions": [], "sources": [ { "label": "Official source for Truist", "url": "https://www.truist.com/content/dam/truist-bank/us/en/documents/disclosures/personal/servicemembers-civil-relief-act-notice.pdf", "reviewedAt": "2026-07-31T23:34:20.432641Z", "primary": true } ] } ] }, { "slug": "us-bank", "name": "U.S. Bank", "legalName": "U.S. Bank National Association", "institutionType": "bank", "guideHref": "/banks/us-bank", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_us-bank_6a500392345e3b0b", "entity": { "id": "entity_us-bank", "name": "U.S. Bank", "legalName": "U.S. Bank National Association" }, "label": "Phone", "purpose": "Contact the Military Service Center for questions and requests.", "details": [], "channel": "phone", "destination": "800-934-9555; overseas collect 513-277-5899", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Other loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_questions", "start_request" ], "submissionLabel": "Starts a request; document intake not stated", "security": "phone", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Us Bank", "url": "https://www.usbank.com/about-us-bank/community/military-banking/military-financial-assistance.html", "reviewedAt": "2026-07-30T01:24:38.018240Z", "primary": true } ] }, { "routeId": "route_us-bank_6df22b181b103937", "entity": { "id": "entity_us-bank", "name": "U.S. Bank", "legalName": "U.S. Bank National Association" }, "label": "Email", "purpose": "The bank lists this email address. Ask the bank about a secure way to send military orders or other sensitive documents.", "details": [], "channel": "ordinary_email", "destination": "24hrmilitaryservicecenter.shared@usbank.com", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Other loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "ask_questions" ], "submissionLabel": null, "security": "ordinary_email", "warnings": [ "Ask for a secure option before sending military orders, account details, or other sensitive information." ], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Us Bank", "url": "https://www.usbank.com/customer-service/knowledge-base/KB0069750.html", "reviewedAt": "2026-07-30T01:24:38.018240Z", "primary": true } ] }, { "routeId": "route_us-bank_f5e4f143d90c908f", "entity": { "id": "entity_us-bank", "name": "U.S. Bank", "legalName": "U.S. Bank National Association" }, "label": "Mail", "purpose": "Mail military-benefit correspondence to the Military Service Center.", "details": [], "channel": "postal_mail", "destination": "U.S. Bank Military Service Center, 5065 Wooster Pike, Cincinnati, OH 45226", "addressLines": [ "U.S. Bank Military Service Center", "5065 Wooster Pike", "Cincinnati, OH 45226" ], "actionHref": null, "actionLabel": null, "scopeLabel": "Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Other loans and lines", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents" ], "submissionLabel": "Accepts documents", "security": "postal_mail", "warnings": [], "requirements": [ { "entity": { "id": "entity_us-bank", "name": "U.S. Bank", "legalName": "U.S. Bank National Association" }, "label": "What the bank asks for", "detail": "Documentation requested by the Military Service Center", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "Official source for Us Bank", "url": "https://www.usbank.com/customer-service/knowledge-base/KB0069750.html", "reviewedAt": "2026-07-30T01:24:38.018240Z", "primary": false } ] } ], "exceptions": [], "sources": [ { "label": "Official source for Us Bank", "url": "https://www.usbank.com/customer-service/knowledge-base/KB0069750.html", "reviewedAt": "2026-07-30T01:24:38.018240Z", "primary": true } ] } ] }, { "slug": "ubs", "name": "UBS Bank USA", "legalName": "UBS Bank USA, National Association", "institutionType": "bank", "guideHref": "/banks#bank-ubs", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_ubs_c03c7a649d03ebce", "entity": { "id": "entity_ubs", "name": "UBS Bank USA", "legalName": "UBS Bank USA, National Association" }, "label": "Phone", "purpose": "Use the current statement and call only to identify the team for a UBS Bank USA account. This is not a published SCRA submission line.", "details": [], "channel": "phone", "destination": "UBS Bank USA Banking Support 800-762-1000; or the customer's UBS Financial Advisor", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "UBS Bank USA accounts shown on the current statement", "scope": { "coverageStatus": "conditional", "productTypes": [ "credit_card", "deposit_account", "mortgage", "other_debt" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [ { "constraint_type": "other", "statement": "Use only for a UBS Bank USA card, wealth-client mortgage, deposit or cash-management account, or applicable securities-backed lending account shown on the current statement; UBS Financial Services brokerage accounts are separate." } ], "timingConstraints": [] }, "capabilities": [ "ask_where" ], "submissionLabel": null, "security": "phone", "warnings": [ "UBS Financial Services brokerage accounts are separate; use the legal provider on the current statement." ], "requirements": [], "exceptions": [], "sources": [ { "label": "Official source for Ubs", "url": "https://www.ubs.com/us/en/wealth-management/contact-us.html", "reviewedAt": "2026-08-01T00:05:23.962444Z", "primary": true } ] } ] }, { "slug": "usaa", "name": "USAA", "legalName": "USAA Federal Savings Bank", "institutionType": "bank", "guideHref": "/banks/usaa", "routeStatus": "published_routes", "missingness": null, "routes": [ { "routeId": "route_usaa_detail_1", "entity": { "id": "entity_usaa", "name": "USAA", "legalName": "USAA Federal Savings Bank" }, "label": "Online request", "purpose": "Begin USAA's SCRA benefits request flow. USAA says it can accept only one application at a time.", "details": [], "channel": "secure_portal", "destination": "USAA online SCRA benefits request", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Qualifying USAA Federal Savings Bank consumer credit accounts", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "start_request" ], "submissionLabel": "Starts a request", "security": "authenticated", "warnings": [], "requirements": [], "exceptions": [], "sources": [ { "label": "official online SCRA benefits request flow", "url": "https://www.usaa.com/my/apply-military-benefits/?akredirect=true", "reviewedAt": "2026-08-12T22:30:07Z", "primary": true } ] }, { "routeId": "route_usaa_detail_2", "entity": { "id": "entity_usaa", "name": "USAA", "legalName": "USAA Federal Savings Bank" }, "label": "Website upload", "purpose": "Sign in to USAA, open Inbox, choose Send documents to USAA and Upload documents, then select Banking. Begin each file name with LNSSCRA.", "details": [], "channel": "authenticated_upload", "destination": "USAA Inbox document upload", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Documents requested for qualifying USAA Federal Savings Bank consumer credit accounts", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents" ], "submissionLabel": "Accepts documents", "security": "authenticated", "warnings": [], "requirements": [ { "entity": { "id": "entity_usaa", "name": "USAA", "legalName": "USAA Federal Savings Bank" }, "label": "What the bank asks for", "detail": "Military documents requested by USAA, such as Title 10 or Title 32 active-duty orders, a DD214 showing active-duty service, or a commanding-officer letter on official letterhead with service dates", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "USAA SCRA benefit, eligibility, product, deadline, document, route, and mortgage-ownership details", "url": "https://www.usaa.com/support/banking/scra-benefits/", "reviewedAt": "2026-08-12T22:30:07Z", "primary": false } ] }, { "entity": { "id": "entity_usaa", "name": "USAA", "legalName": "USAA Federal Savings Bank" }, "label": "What the bank asks for", "detail": "File name beginning with LNSSCRA", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "USAA SCRA benefit, eligibility, product, deadline, document, route, and mortgage-ownership details", "url": "https://www.usaa.com/support/banking/scra-benefits/", "reviewedAt": "2026-08-12T22:30:07Z", "primary": false } ] } ], "exceptions": [], "sources": [ { "label": "USAA SCRA benefit, eligibility, product, deadline, document, route, and mortgage-ownership details", "url": "https://www.usaa.com/support/banking/scra-benefits/", "reviewedAt": "2026-08-12T22:30:07Z", "primary": true } ] }, { "routeId": "route_usaa_detail_3", "entity": { "id": "entity_usaa", "name": "USAA", "legalName": "USAA Federal Savings Bank" }, "label": "Mobile app", "purpose": "Use Send documents to USAA in the mobile app, choose Banking, add the requested files, and begin each file name with LNSSCRA.", "details": [], "channel": "authenticated_upload", "destination": "USAA Mobile App document upload", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Documents requested for qualifying USAA Federal Savings Bank consumer credit accounts", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents" ], "submissionLabel": "Accepts documents", "security": "authenticated", "warnings": [], "requirements": [ { "entity": { "id": "entity_usaa", "name": "USAA", "legalName": "USAA Federal Savings Bank" }, "label": "What the bank asks for", "detail": "Military documents requested by USAA, such as Title 10 or Title 32 active-duty orders, a DD214 showing active-duty service, or a commanding-officer letter on official letterhead with service dates", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "USAA SCRA benefit, eligibility, product, deadline, document, route, and mortgage-ownership details", "url": "https://www.usaa.com/support/banking/scra-benefits/", "reviewedAt": "2026-08-12T22:30:07Z", "primary": false } ] }, { "entity": { "id": "entity_usaa", "name": "USAA", "legalName": "USAA Federal Savings Bank" }, "label": "What the bank asks for", "detail": "File name beginning with LNSSCRA", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "USAA SCRA benefit, eligibility, product, deadline, document, route, and mortgage-ownership details", "url": "https://www.usaa.com/support/banking/scra-benefits/", "reviewedAt": "2026-08-12T22:30:07Z", "primary": false } ] } ], "exceptions": [], "sources": [ { "label": "USAA SCRA benefit, eligibility, product, deadline, document, route, and mortgage-ownership details", "url": "https://www.usaa.com/support/banking/scra-benefits/", "reviewedAt": "2026-08-12T22:30:07Z", "primary": true } ] }, { "routeId": "route_usaa_detail_4", "entity": { "id": "entity_usaa", "name": "USAA", "legalName": "USAA Federal Savings Bank" }, "label": "Fax", "purpose": "Fax the completed USAA cover sheet and requested military documents with Attn: LNSSCRA.", "details": [], "channel": "fax", "destination": "800-531-5717 · Attn: LNSSCRA", "addressLines": [], "actionHref": null, "actionLabel": null, "scopeLabel": "Documents requested for qualifying USAA Federal Savings Bank consumer credit accounts", "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "capabilities": [ "submit_documents", "submit_request" ], "submissionLabel": "Accepts request and documents", "security": "fax", "warnings": [], "requirements": [ { "entity": { "id": "entity_usaa", "name": "USAA", "legalName": "USAA Federal Savings Bank" }, "label": "What the bank asks for", "detail": "Completed USAA SCRA benefit request cover sheet", "qualification": null, "scopeNotes": [], "ownershipOrServicingConstraint": null, "accountTimingConstraint": null, "notes": null, "scope": { "coverageStatus": "conditional", "productTypes": [ "auto_loan", "credit_card", "home_equity", "mortgage", "other_debt", "personal_loan" ], "brands": [], "issuers": [], "owners": [], "servicers": [], "ownershipOrServicingConstraints": [], "timingConstraints": [] }, "sources": [ { "label": "USAA SCRA benefit, eligibility, product, deadline, document, route, and mortgage-ownership details", "url": "https://www.usaa.com/support/banking/scra-benefits/", "reviewedAt": "2026-08-12T22:30:07Z", "primary": false } ] }, { "entity": { "id": "entity_usaa", "name": "USAA", "legalName": "USAA Federal Savings Bank" }, "label": "What the bank asks for", "detail": "Military documents requested by USAA, such as Title 10 or Title 32 active-duty orders, a DD214 showing active-duty service, or a commanding-officer 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