Vehicle path
Ally Auto retail contract or lease
Start with the Ally Auto SCRA phone. Ally publishes a late-fee waiver during protection and says payment-extension help is available in most cases without guaranteeing an extension.
One guide · two account paths
Ally Bank + Ally Auto
Ally SCRA overview
One Ally guide covers both Ally Bank and Ally Auto, with different instructions for each. Check the creditor or servicer on your statement before choosing a contact.
Ally Bank and Ally Auto share a brand, not interchangeable instructions.
Each decision below is traced only to the Ally Auto or Ally Bank policies, routes, and official source that supports it.
Bank path
Ally Bank deposit or lending account
No dedicated public Ally Bank SCRA route was found. Use general bank support or a signed-in message and ask for the correct account-specific team.
Do not transfer
Auto extension destinations are product-specific
The fax and mail destinations are published only for Ally Auto extension orders; they are not verified for Ally Bank. Call Ally Auto before an initial request.
Rate boundary
No special Ally Auto APR is published
Federal interest relief may still apply to qualifying debt, but the Ally Auto page does not state a separate lower Ally rate.
Federal SCRA
6% cap for qualifying pre-service debt
Match the account first
Choose the Ally account that is actually on your statement.
Ally Bank and Ally Auto share the Ally brand, so they belong on one guide. Their instructions are not interchangeable.
For an auto retail contract or lease, use the Ally Auto path only after checking the creditor or servicer named on the contract or latest statement.
Vehicle retail contract or lease
Ally Auto
Ally Auto has a dedicated SCRA team for auto retail contracts and leases. Call first to confirm eligibility and learn how to provide your initial orders.
Ally does not state a special Ally Auto APR on this page. The possible federal cap depends on the debt and service dates.
- At minimum, be ready to provide orders showing the date you entered active service.
- Late fees waived for qualifying Ally Auto retail contracts and leases. The late-fee waiver applies during the approved Ally Auto protection period; monthly payments continue. Payment-extension help may be available in most cases, but is not guaranteed.
- Ally says lease contracts do not accrue finance charges, while late retail-contract payments can increase total finance charges over the life of the contract.
SCRA phone1-877-713-5101Collect calls: 1-972-537-2389
Call 9 a.m.–6 p.m. ET for eligibility and initial application instructions.
Extension orders fax1-844-546-2585
Fax orders that extend active service for an Ally Auto retail contract or lease; call before using this destination for an initial request.
Extension orders mailP.O. Box 380901, Bloomington, MN 55438
Mail orders that extend active service for an Ally Auto retail contract or lease; call before using this destination for an initial request.
Spending, savings, CD, or other bank account
Ally Bank
We did not find dedicated Ally Bank SCRA instructions for bank accounts. Use Ally Bank's general support and ask how it handles your account-specific question before sending military documents.
- Do not send an Ally Bank question to the Ally Auto fax or mailing address.
- A deposit account is not the same as pre-service debt; explain which Ally Bank account or loan you are asking about.
General bank phone1-877-247-2559
Ask which team handles an account-specific SCRA question. This is not listed as a dedicated SCRA line.
Secure messageSign in to Ally Bank
Use the signed-in message center to ask where to direct the request. Confirm the correct destination before attaching orders.