Public reference · version 1.0.0
See where the published contact guidance comes from. Explore the exact institution, account scope and purpose behind each route—or download the source-linked compilation.
Compiled Oct 7, 2026 · Source dataset 1.0.25
Source reviews: Jul 30, 2026–Aug 23, 2026
43 public institution entries and 150 published contact-route records. These include general help and separate military-program steps as well as SCRA routes. The total is not a count of SCRA submission options.
Deterministic field allowlist from the approved public creditor-policy projection. Includes the route records attached to each published guide or directory entry, preserving exact entities, product scopes, capabilities, public warnings, attached conditions and source review dates. General and adjacent-program routes remain labeled by their stated purpose. No private research database, raw source snapshot or inferred contact is used.
Read a route's purpose and scope together with its capabilities. For example, a fax for extending existing relief does not establish a destination for an initial request. A military-checking setup route does not establish an SCRA request route.
The earlier article's evidence table uses its own frozen SCRA-specific screen. Its counts and version serve a different purpose and have not been replaced by this index.
Alphabetical · no ratings
Open an institution to see its evidence. An entry may have general help without a documented SCRA submission route.
Directory identity: Ally Bank
Open Ally guidance1-877-713-5101
Call 9 a.m.–6 p.m. ET for eligibility and initial application instructions.
Products: Auto leases; Auto loans
Starts a request; no document intake stated
Collect calls: 1-972-537-2389
1-844-546-2585
Fax orders extending active service only. Call before using this for an initial request.
Products: Auto leases; Auto loans
Accepts extension orders only
P.O. Box 380901, Bloomington, MN 55438
Mail orders extending active service only. Call before using this for an initial request.
Products: Auto leases; Auto loans
Accepts extension orders only
1-877-247-2559
Ask which team handles an account-specific SCRA question. This is not listed as a dedicated SCRA line.
Products: Deposit accounts; Product not specified
Sign in to Ally Bank
Use the signed-in message center to ask where to direct the request. Confirm the correct destination before attaching orders.
Products: Deposit accounts; Product not specified
Directory identity: American Express National Bank
Open American Express guidance1-866-391-1460; outside the United States collect at 1-336-393-1111
Main line is listed as available daily from 7 a.m.-11:30 p.m. ET.
Products: Credit cards; Other debt; Personal loans
Starts a request; does not accept documents
American Express Online Services and Document Center
Sign in to American Express and open the Document Center. Never share your login information.
Products: Credit cards; Other debt; Personal loans
Accepts requests and documents
What the bank asks for: Relevant active-duty documentation when requested
Applies to: American Express National Bank
Products: Credit cards; Other debt; Personal loans
American Express, Attn: Servicemembers Civil Relief Act, PO Box 981535, El Paso, TX 79998-1535
Mail an SCRA request and copies of active-duty documents.
Products: Credit cards; Other debt; Personal loans
Accepts requests and documents
What the bank asks for: Documents establishing active-duty status
Applies to: American Express National Bank
Products: Credit cards; Other debt; Personal loans
623-444-3000
Fax an SCRA request and supporting documents. Include each applicable account number.
Products: Credit cards; Other debt; Personal loans
Accepts requests and documents
What the bank asks for: Documents establishing active-duty status
Applies to: American Express National Bank
Products: Credit cards; Other debt; Personal loans
What the bank asks for: Applicable account number or numbers
Applies to: American Express National Bank
Products: Credit cards; Other debt; Personal loans
Directory identity: Armed Forces Bank, National Association
Open Armed Forces Bank guidanceNo public route record is included in this version. Use the existing directory guidance and the institution named on your latest statement; do not interpret this gap as absence of relief.
Directory identity: Bank of America, National Association
Open Bank of America guidance877-345-0693; outside U.S. collect 817-245-4094
Military Benefits Unit, Monday-Friday, 9 a.m.-8 p.m.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Military Benefits Unit, Department FL96000297, 9000 Southside Blvd., Jacksonville, FL 32256
Use for overnight mail.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts requests and documents
What the bank asks for: Completed military benefit request
Applies to: Bank of America, National Association
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
What the bank asks for: Supporting military documentation when requested
Applies to: Bank of America, National Association
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
866-696-0292; outside U.S. collect 302-525-5889; Attn: Military Benefits Unit
Send the completed request and documentation to the Military Benefits Unit.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts requests and documents
What the bank asks for: Completed military benefit request
Applies to: Bank of America, National Association
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
What the bank asks for: Supporting military documentation when requested
Applies to: Bank of America, National Association
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Military Benefits Unit, P.O. Box 673026, Dallas, TX 75267-3026
Use for regular mail.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts requests and documents
What the bank asks for: Completed military benefit request
Applies to: Bank of America, National Association
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
What the bank asks for: Supporting military documentation when requested
Applies to: Bank of America, National Association
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
militarybenefits@bankofamerica.com
The bank lists this email address. Ask the bank about a secure way to send military orders or other sensitive documents.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Ask for a secure option before sending military orders, account details, or other sensitive information.
Ordinary email is not a secure document channel. Confirm a secure route before sending sensitive records.
Bank of America Military Benefits request flow
Sign in to Bank of America and choose “Request benefits now.”
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Starts a request; document intake not stated
Directory identity: BMO Bank National Association
Open BMO U.S. guidanceBMO Attn: Servicemember Support 180 N. Executive Drive Brookfield, WI 53005
Submit an SCRA request or send accepted military-status documentation to BMO's Servicemember Support team.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts requests and documents
What the bank asks for: At least one accepted military-status record; BMO may obtain DMDC verification
Applies to: BMO Bank National Association
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
servicemembers@bmo.com
The bank lists this email address. Ask the bank about a secure way to send military orders or other sensitive documents.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts requests; document intake not confirmed
Ask for a secure option before sending military orders, account details, or other sensitive information.
Ordinary email is not a secure document channel. Confirm a secure route before sending sensitive records.
Directory identity: Capital One, National Association
Open Capital One / Discover guidanceAny Capital One or Discover branch
A branch will forward the request for processing.
Products: All products within the stated scope
Accepts requests; document intake not stated
Capital One, Attn: SCRA Request, P.O. Box 30285, Salt Lake City, UT 84130-0285
Include orders or a commanding-officer letter with the stated service details. Do not include military or government-issued IDs.
Products: All products within the stated scope
Accepts requests and documents
What the bank asks for: Active-duty orders or commanding-officer letter
Applies to: Capital One, National Association
Products: All products within the stated scope
What the bank asks for: Servicemember name and SSN
Applies to: Capital One, National Association
Products: All products within the stated scope
What the bank asks for: Active-duty start date
Applies to: Capital One, National Association
Products: All products within the stated scope
What the bank asks for: Branch of service
Applies to: Capital One, National Association
Products: All products within the stated scope
Capital One 855-227-1645; Discover 844-337-4645; Discover overseas 801-451-3730
Dedicated military/SCRA support; Discover agents are stated as available 24/7.
Products: All products within the stated scope
Capital One public SCRA request form
Complete the official form to start a request. It asks for identifying and service information but does not state that it accepts document uploads.
Products: All products within the stated scope
Starts a request; document upload not stated
This public form asks for sensitive identifying information. Confirm the capitalone.com HTTPS address before entering it, and never share that information with Orders First.
Confirm the capitalone.com HTTPS address before entering sensitive identifying information.
Directory identity: Charles Schwab Bank, SSB
Open Charles Schwab Bank guidance888-403-9000
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Deposit accounts; Other debt
Schwab Message Center
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Deposit accounts; Other debt
Find a Schwab branch
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Deposit accounts; Other debt
Directory identity: JPMorgan Chase Bank, National Association
Open Chase guidanceAuthenticated Chase Secure Message Center; choose the SCRA topic/dropdown
Sign in, compose a secure message, select the SCRA topic, and attach military documentation. Chase says it cannot clearly read photos of documents taken from electronic devices. If you cannot submit an electronic copy, mail your documents to Chase's SCRA address.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts documents
What the bank asks for: Military orders or other military service documentation
Applies to: JPMorgan Chase Bank, National Association
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Chase, Attn: SCRA Request, P.O. Box 183240, Columbus, OH 43218-3240
Mail the request and supporting military documentation.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts requests and documents
What the bank asks for: Military orders or other military service documentation
Applies to: JPMorgan Chase Bank, National Association
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
877-469-0110; international 318-340-3308
Call Chase Military Services for SCRA questions or help reaching the right team.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Meet with a Chase banker in a branch
Verify military status for Premier Plus or set up the Business Complete military fee waiver. The reviewed pages do not say this branch path accepts an SCRA request or military documents.
Products: Deposit accounts
Chase Business Complete Banking military-waiver setup.
Chase Premier Plus Checking military-status verification.
Starts benefit setup; document intake not stated
Premier Plus: military-status verification for the $25 monthly-fee waiver.
Business Complete: in-branch military and business eligibility setup for the $15 monthly-fee waiver.
Directory identity: Citibank, National Association
Open Citi guidanceCiti Military Response Correspondence, Attn: SCRA Request, P.O. Box 790398, St. Louis, MO 63179
Mail a written request and a copy of active-duty orders. Do not include a military or federal government photo ID.
Products: All products within the stated scope
Accepts requests and documents
Do not include a military or federal government photo ID.
What the bank asks for: Written request
Applies to: Citibank, National Association
Products: All products within the stated scope
What the bank asks for: Copy of active-duty orders containing name, Social Security number, active-duty start date, and branch of service
Applies to: Citibank, National Association
Products: All products within the stated scope
What the bank asks for: Do not include a military or federal government photo ID
Applies to: Citibank, National Association
Products: All products within the stated scope
866-533-0503
Fax a cover page addressed to Citi Military Response Correspondence and a copy of active-duty orders. Do not include a military or federal government photo ID.
Products: All products within the stated scope
Accepts documents
Do not include a military or federal government photo ID.
What the bank asks for: Cover page addressed to Citi Military Response Correspondence (MRC)
Applies to: Citibank, National Association
Products: All products within the stated scope
What the bank asks for: Copy of active-duty orders containing name, Social Security number, active-duty start date, and branch of service
Applies to: Citibank, National Association
Products: All products within the stated scope
What the bank asks for: Do not include a military or federal government photo ID
Applies to: Citibank, National Association
Products: All products within the stated scope
Citi online SCRA enrollment
Sign in to Citi to begin an SCRA request. Never share your Citi login information here.
Products: All products within the stated scope
Starts a request
877-804-1082; TTY 711 or other relay service
Call Citi with SCRA questions or for help with a request. TTY users can dial 711 or use another relay service.
Products: All products within the stated scope
Directory identity: Citizens Bank, National Association
Open Citizens guidance855-872-1791
Send to the Military Assistance Team.
Products: Auto loans; Credit cards; Home equity; Mortgages; Student loans
Accepts documents
What the bank asks for: Most recent military orders
Applies to: Citizens Bank, National Association
Products: Auto loans; Credit cards; Home equity; Mortgages; Student loans
What the bank asks for: Name
Applies to: Citizens Bank, National Association
Products: Auto loans; Credit cards; Home equity; Mortgages; Student loans
What the bank asks for: Account number
Applies to: Citizens Bank, National Association
Products: Auto loans; Credit cards; Home equity; Mortgages; Student loans
What the bank asks for: Contact information
Applies to: Citizens Bank, National Association
Products: Auto loans; Credit cards; Home equity; Mortgages; Student loans
MilitaryAssistance@citizensbank.com
Citizens lists this email for requests. Ask the bank about a secure way to send military orders or other sensitive documents.
Products: Auto loans; Credit cards; Home equity; Mortgages; Student loans
Accepts requests; document intake not confirmed
Ask for a secure option before sending military orders, account details, or other sensitive information.
Ordinary email is not a secure document channel. Confirm a secure route before sending sensitive records.
Citizens Bank, Military Assistance Team - JCA150, One Citizens Bank Way, Johnston, RI 02919
Send the request and required identifying information.
Products: Auto loans; Credit cards; Home equity; Mortgages; Student loans
Accepts requests and documents
What the bank asks for: Most recent military orders
Applies to: Citizens Bank, National Association
Products: Auto loans; Credit cards; Home equity; Mortgages; Student loans
What the bank asks for: Name
Applies to: Citizens Bank, National Association
Products: Auto loans; Credit cards; Home equity; Mortgages; Student loans
What the bank asks for: Account number
Applies to: Citizens Bank, National Association
Products: Auto loans; Credit cards; Home equity; Mortgages; Student loans
What the bank asks for: Contact information
Applies to: Citizens Bank, National Association
Products: Auto loans; Credit cards; Home equity; Mortgages; Student loans
1-877-362-6343
Fax a vehicle-export request with travel dates, military orders, and current insurance.
Products: Auto loans
Vehicle financed by Citizens
Before taking the vehicle outside the country
Accepts vehicle-export requests and documents
Do not use this fax for an ordinary SCRA request.
Directory identity: City National Bank
Open City National guidance800-773-7100
Call for benefit questions or help reaching the right team, or contact your relationship manager.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Personal loans; Student loans
Directory identity: East West Bank
Open East West Bank guidance888-895-5650
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans; Student loans
talk2us@eastwestbank.com
The bank lists this email address. Ask the bank about a secure way to send military orders or other sensitive documents.
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans; Student loans
Ask for a secure option before sending military orders, account details, or other sensitive information.
Ordinary email is not a secure document channel. Confirm a secure route before sending sensitive records.
East West Bank Online Banking or mobile-app chat
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans; Student loans
Find an East West Bank branch
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans; Student loans
Directory identity: Fifth Third Bank, National Association
Open Fifth Third guidance616-653-2429
Address to the SCRA Specialist.
Products: Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts documents
What the bank asks for: Copy of military orders
Applies to: Fifth Third Bank, National Association
Products: Credit cards; Home equity; Mortgages; Other debt; Personal loans
SCRA@53.com
The bank lists this email address. Ask the bank about a secure way to send military orders or other sensitive documents.
Products: Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts requests; document intake not confirmed
Ask for a secure option before sending military orders, account details, or other sensitive information.
Ordinary email is not a secure document channel. Confirm a secure route before sending sensitive records.
Fifth Third Online Message Center
Sign in to ask questions or start the request. Use Fifth Third's fax, mail, or bank-listed email when documents must be sent.
Products: Credit cards; Home equity; Mortgages; Other debt; Personal loans
Starts a request; attachments not confirmed
Never share banking credentials. Confirm a document-capable path before sending military orders.
1-877-899-0815 option 3; international 513-358-4803 option 3
SCRA Specialist hours are Monday-Friday, 8 a.m.-5 p.m. ET.
Products: Credit cards; Home equity; Mortgages; Other debt; Personal loans
Fifth Third Bank SCRA Team 1830 E. Paris Ave. SE MD RSCB3E Grand Rapids, MI 49546
Send a written benefit-review request with military-service documentation.
Products: Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts requests and documents
What the bank asks for: Enlistment or active-duty orders, or a commanding-officer letter on official letterhead
Applies to: Fifth Third Bank, National Association
Products: Credit cards; Home equity; Mortgages; Other debt; Personal loans
Fifth Third branch
Visit a branch to add military status for Military Checking. Bring military identification or a DD214.
Products: Deposit accounts
Fifth Third Military Checking military-status setup only.
Visit a branch when adding military status; bring military identification or a DD214.
Starts Military Checking military-status setup
This is not an SCRA request or military-orders submission route.
Directory identity: First-Citizens Bank & Trust Company
Open First Citizens guidanceFirst Citizens branch
Ask questions or start an SCRA request. Confirm a document-capable destination before sending records.
Products: Credit cards; Other debt
Starts a request; document intake not stated
888-323-4732
Call to ask questions or start an SCRA request. Hours: 8 a.m.-9 p.m. ET Monday-Friday and 8 a.m.-8 p.m. ET Saturday-Sunday.
Products: Credit cards; Other debt
Starts a request; document intake not stated
Directory identity: First Horizon Bank
Open First Horizon guidanceFirst Horizon Bank Attn. SCRA P.O. Box 132 Memphis, TN 38101
Mail a written request for SCRA benefits with a copy of military orders to the address First Horizon lists.
Products: Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts request and documents
What the bank asks for: Written request
Applies to: First Horizon Bank
Products: Credit cards; Home equity; Mortgages; Other debt; Personal loans
What the bank asks for: Copy of military orders
Applies to: First Horizon Bank
Products: Credit cards; Home equity; Mortgages; Other debt; Personal loans
1-866-807-9287
Fax a written request for SCRA benefits with a copy of military orders to the number First Horizon lists.
Products: Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts request and documents
What the bank asks for: Written request
Applies to: First Horizon Bank
Products: Credit cards; Home equity; Mortgages; Other debt; Personal loans
What the bank asks for: Copy of military orders
Applies to: First Horizon Bank
Products: Credit cards; Home equity; Mortgages; Other debt; Personal loans
scra@firsthorizon.com
The bank lists this email address. Ask the bank about a secure way to send military orders or other sensitive documents.
Products: Credit cards; Home equity; Mortgages; Other debt; Personal loans
Ask for a secure option before sending military orders, account details, or other sensitive information.
Ordinary email is not a secure document channel. Confirm a secure route before sending sensitive records.
What the bank asks for: Written request
Applies to: First Horizon Bank
Products: Credit cards; Home equity; Mortgages; Other debt; Personal loans
What the bank asks for: Copy of military orders
Applies to: First Horizon Bank
Products: Credit cards; Home equity; Mortgages; Other debt; Personal loans
800-382-5465
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Credit cards; Home equity; Mortgages; Other debt; Personal loans
First Horizon Digital Banking secure message
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Credit cards; Home equity; Mortgages; Other debt; Personal loans
Directory identity: Flagstar Bank, National Association
Open Flagstar guidance888-248-6423
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Deposit accounts; Home equity; Mortgages; Other debt; Personal loans
Flagstar Online Banking secure message
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Deposit accounts; Home equity; Mortgages; Other debt; Personal loans
Find a Flagstar branch
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Deposit accounts; Home equity; Mortgages; Other debt; Personal loans
Directory identity: HSBC Bank USA, National Association
Open HSBC USA guidancePersonal Banking 800-975-4722; Premier 888-662-4722; Mortgage 855-527-8400; Premier Mortgage 855-806-4660; Private Bank Mortgage 855-806-4664
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Mortgages
https://www.us.hsbc.com/customer-service/contact-us/
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Mortgages
General banking: HSBC Customer Service, HSBC Bank USA, N.A., P.O. Box 9, Buffalo, NY 14240; Mortgages: HSBC Bank USA, N.A., Mail stop 1290, 1 Corporate Drive, Suite 360, Lake Zurich, IL 60047-8945
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Mortgages
Directory identity: The Huntington National Bank
Open Huntington guidance855-480-4748 (toll-free) 614-480-4748 (local/international)
Call Huntington with SCRA questions or for help reaching the right team. The bank does not list this number for sending documents.
Products: Other debt
The Huntington National Bank Attention: Customer Advocacy, SCRA Management 7 Easton Oval EA1W02 Columbus, OH 43219
Mail the written request and supporting military-service documentation.
Products: Other debt
Accepts requests and documents
What the bank asks for: Written request
Applies to: The Huntington National Bank
Products: Other debt
What the bank asks for: Military orders or other accepted official military-service documentation
Applies to: The Huntington National Bank
Products: Other debt
What the bank asks for: Power of Attorney when submitting for the servicemember
Applies to: The Huntington National Bank
Products: Other debt
Huntington branch
Bring the written request and military-service documentation to a branch.
Products: Other debt
Accepts requests and documents
What the bank asks for: Written request
Applies to: The Huntington National Bank
Products: Other debt
What the bank asks for: Military orders or other accepted official military-service documentation
Applies to: The Huntington National Bank
Products: Other debt
What the bank asks for: Power of Attorney when submitting for the servicemember
Applies to: The Huntington National Bank
Products: Other debt
877-674-6738
Fax the written request and supporting military-service documentation.
Products: Other debt
Accepts requests and documents
What the bank asks for: Written request
Applies to: The Huntington National Bank
Products: Other debt
What the bank asks for: Military orders or other accepted official military-service documentation
Applies to: The Huntington National Bank
Products: Other debt
What the bank asks for: Power of Attorney when submitting for the servicemember
Applies to: The Huntington National Bank
Products: Other debt
Huntington public SCRA contact form
Ask Huntington to send secure-email instructions. Do not attach or paste military documents into this first form.
Products: Other debt
Starts secure-email setup
Do not enter an SSN, account number, military orders, or other sensitive records in the initial public form.
Do not enter an SSN, account number, or military orders in the initial public form.
Directory identity: KeyBank National Association
Open KeyBank guidance1-800-KEY2YOU (539-2968) · TTY/TRS 711
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans; Student loans
Schedule an appointment with a local KeyBank branch
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans; Student loans
877-292-6845 (TTY 711)
Ask about or start the military-service forbearance request for a KeyBank private student loan serviced by MOHELA.
Products: Student loans
Servicer: Higher Education Loan Authority of the State of Missouri
Only a KeyBank private student loan serviced by MOHELA on the KeyBank-branded platform
Starts a request; document submission not confirmed
Ask for the authenticated document path before sending military orders or account identifiers.
Important limits: Approval is discretionary. Interest may capitalize, and the pause may affect discounts, cosigner release, or other incentives.
Applies to: KeyBank National Association
Products: Student loans
Servicer: Higher Education Loan Authority of the State of Missouri
Only a KeyBank private student loan serviced by MOHELA on the KeyBank-branded platform
Review the loan agreement and ask MOHELA how the request would affect the exact loan.
Only a KeyBank private student loan serviced by MOHELA on the KeyBank-branded platform
This is not automatic, interest-free, forgiveness, or a bankwide SCRA process.
Directory identity: Manufacturers and Traders Trust Company
Open M&T Bank guidanceFull-service M&T branch
In-person delivery.
Products: Auto loans; Credit cards; Home equity; Mortgages; Personal loans; Student loans
Accepts documents
What the bank asks for: written request
Applies to: Manufacturers and Traders Trust Company
Products: Auto loans; Credit cards; Home equity; Mortgages; Personal loans; Student loans
What the bank asks for: active-duty orders
Applies to: Manufacturers and Traders Trust Company
Products: Auto loans; Credit cards; Home equity; Mortgages; Personal loans; Student loans
1-855-350-SCRA (7272); international 302-934-4872
Call the SCRA team for help Monday–Friday, 8:30 a.m.–5 p.m. ET. The bank does not say this number accepts documents.
Products: Auto loans; Credit cards; Home equity; Mortgages; Personal loans; Student loans
P.O. Box 1850, Buffalo, NY 14240
Mail a written request and active-duty orders.
Products: Auto loans; Credit cards; Home equity; Mortgages; Personal loans; Student loans
Accepts requests and documents
What the bank asks for: written request
Applies to: Manufacturers and Traders Trust Company
Products: Auto loans; Credit cards; Home equity; Mortgages; Personal loans; Student loans
What the bank asks for: active-duty orders
Applies to: Manufacturers and Traders Trust Company
Products: Auto loans; Credit cards; Home equity; Mortgages; Personal loans; Student loans
1-888-378-8444
Fax written request and active-duty orders.
Products: Auto loans; Credit cards; Home equity; Mortgages; Personal loans; Student loans
Accepts requests and documents
What the bank asks for: written request
Applies to: Manufacturers and Traders Trust Company
Products: Auto loans; Credit cards; Home equity; Mortgages; Personal loans; Student loans
What the bank asks for: active-duty orders
Applies to: Manufacturers and Traders Trust Company
Products: Auto loans; Credit cards; Home equity; Mortgages; Personal loans; Student loans
scraservicing@mtb.com
M&T lists this email for requests. Ask the bank about a secure way to send sensitive documents.
Products: Auto loans; Credit cards; Home equity; Mortgages; Personal loans; Student loans
Accepts requests; document intake not confirmed
Ask for a secure option before sending military orders, account details, or other sensitive information.
Ordinary email is not a secure document channel. Confirm a secure route before sending sensitive records.
Directory identity: Goldman Sachs Bank USA
Open Marcus by Goldman Sachs guidanceApple Card support in Messages
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Credit cards
Apple Card support 877-255-5923
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Credit cards
Marcus savings 855-730-7283; outside U.S. 212-357-0026
General Marcus savings support only; not verified as an SCRA submission route. Ask which team handles an account-specific SCRA request.
Products: Deposit accounts
Directory identity: Morgan Stanley Bank, National Association
Open Morgan Stanley Bank guidanceNumber on the account statement; shared Client Service Center 888-454-3965
Use the number on the current statement first. The shared number can help identify the team for that account, but it is not a published SCRA submission line.
Products: Deposit accounts; Other debt
Use only when the current statement identifies Morgan Stanley Bank, N.A. as the bank, lender, owner, or servicer for the deposit or applicable wealth-client lending account.
Do not transfer this route to a card, mortgage, or another Morgan Stanley entity unless the current statement names Morgan Stanley Bank, N.A.
Directory identity: Morgan Stanley Private Bank, National Association
Open Morgan Stanley Private Bank guidanceNumber on the account statement; shared Client Service Center 888-454-3965
Use the number on the current statement first. The shared number can help identify the team for that account, but it is not a published SCRA submission line.
Products: Deposit accounts; Home equity; Mortgages; Other debt
Use only when the current statement identifies Morgan Stanley Private Bank, N.A. as the bank, lender, owner, or servicer for the deposit, mortgage, home-equity, or applicable tailored-lending account.
Do not transfer this route to a card, auto loan, student loan, brokerage account, or another Morgan Stanley entity unless the current statement names Morgan Stanley Private Bank, N.A.
Directory identity: The Northern Trust Company
Open Northern Trust guidanceCredit Card Cardmember Services: 800-558-3424
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Credit cards
Deposit and Loan Services: 888-289-6542 (U.S./Canada); 312-444-4454 (outside U.S./Canada)
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Other consumer credit; Personal loans
Directory identity: Old National Bank
Open Old National guidance1-800-731-2265
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Auto loans; Deposit accounts; Other debt; Personal loans
1-866-853-3277
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Mortgages
Old National Online Banking secure email
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Auto loans; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans
Find an Old National banking center
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Auto loans; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans
Directory identity: Pentagon Federal Credit Union
Open PenFed Credit Union guidance1-800-247-5626
Call and ask to speak with a Loss Mitigation Analyst about SCRA.
Products: Product not specified
For questions only
PenFed lists this number for questions. Use Secure Upload for activation orders and supporting documents.
PenFed.org/secureupload
Use Secure Upload for activation orders and supporting documents. PenFed's page does not say that uploading documents alone starts a request.
Products: Auto loans; Credit cards; Home-equity lines; Home-equity loans; Mortgages; Personal loans
Documents only
Sign in to upload activation orders and supporting documents.
If you still need to start a request, call PenFed and ask a Loss Mitigation Analyst what to do next.
Directory identity: Pinnacle Bank
Open Pinnacle Bank / Synovus guidance1-800-803-0803
Call Synovus mortgage customer service for a mortgage still serviced through the Synovus system.
Products: Mortgages
Mortgage must still be serviced through the Synovus mortgage system.
Local Synovus branch
Talk with a banker about Synovus Plus and account-opening requirements.
Products: Deposit accounts
Synovus Plus Checking offered by Pinnacle Bank doing business as Synovus Bank.
Ask before account opening; the primary holder must present valid military ID at opening for the military fee waiver.
1-888-796-6887
Call for Synovus Plus details and account-opening requirements.
Products: Deposit accounts
Synovus Plus Checking offered by Pinnacle Bank doing business as Synovus Bank.
Ask before account opening; the primary holder must present valid military ID at opening for the military fee waiver.
Directory identity: PNC Bank, National Association
Open PNC guidance1-844-762-7272
Call PNC with questions about service eligibility or military documentation.
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans; Student loans
1-855-568-4532
Fax military-service documents to PNC's Servicemembers Operations Center.
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans; Student loans
Accepts documents
What the bank asks for: Orders or other documentation reflecting military service
Applies to: PNC Bank, National Association
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans; Student loans
servicemembers@pnc.com
Email PNC only to ask it to begin a secure email connection. Do not attach military documents to this first email.
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans; Student loans
Ask for a secure option before sending military orders, account details, or other sensitive information.
Ordinary email is not a secure document channel. Confirm a secure route before sending sensitive records.
PNC Bank, N.A., Servicemembers Operations Center, BR-YB58-01-U, P.O. Box 5570, Cleveland, OH 44101-0570
Mail orders or other documentation reflecting military service to PNC's Servicemembers Operations Center.
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans; Student loans
Accepts documents
What the bank asks for: Orders or other documentation reflecting military service
Applies to: PNC Bank, National Association
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans; Student loans
Directory identity: Regions Bank
Open Regions guidanceLoans/lines: 205-261-7048
Fax a written request and service evidence. Put ATTN SCRA on the cover sheet.
Products: Other debt
Accepts requests and documents
What the bank asks for: written request
Applies to: Regions Bank
Products: Other debt
What the bank asks for: military orders or other appropriate indicator of service
Applies to: Regions Bank
Products: Other debt
Loans-and-lines product list not published: Regions labels the destination for loans and lines of credit but does not enumerate the products in that bucket.
Applies to: Regions Bank
Products: Other debt
Confirm the account with Regions before using this route.
Do not treat the generic route label as an exact HELOC or personal-loan mapping.
Credit cards: Regions Bank, ATTN SCRA, P.O. Box 2224, Birmingham, AL 35246-3023
Mail a written request and service evidence for a Regions credit card.
Products: Credit cards
Accepts requests and documents
What the bank asks for: written request
Applies to: Regions Bank
Products: Credit cards
What the bank asks for: military orders or other appropriate indicator of service
Applies to: Regions Bank
Products: Credit cards
Regions Mortgage: 833-430-0345
Fax a written request and service evidence. Put ATTN SCRA on the cover sheet.
Products: Mortgages
Accepts requests and documents
What the bank asks for: written request
Applies to: Regions Bank
Products: Mortgages
What the bank asks for: military orders or other appropriate indicator of service
Applies to: Regions Bank
Products: Mortgages
Home Improvement Financing: Regions Bank, ATTN SCRA, 650 S Main St, Suite 1000, Salt Lake City, UT 84101-2844
Mail a written request and service evidence for Home Improvement Financing.
Products: Other debt
Accepts requests and documents
What the bank asks for: written request
Applies to: Regions Bank
Products: Other debt
What the bank asks for: military orders or other appropriate indicator of service
Applies to: Regions Bank
Products: Other debt
Home Improvement Financing: 1-866-666-3993
Fax a written request and service evidence. Put ATTN SCRA on the cover sheet.
Products: Other debt
Accepts requests and documents
What the bank asks for: written request
Applies to: Regions Bank
Products: Other debt
What the bank asks for: military orders or other appropriate indicator of service
Applies to: Regions Bank
Products: Other debt
Loans/lines: Regions Bank, ATTN SCRA, P.O. Box 1984, Birmingham, AL 35201
Mail a written request and service evidence for loans and lines of credit.
Products: Other debt
Accepts requests and documents
What the bank asks for: written request
Applies to: Regions Bank
Products: Other debt
What the bank asks for: military orders or other appropriate indicator of service
Applies to: Regions Bank
Products: Other debt
Loans-and-lines product list not published: Regions labels the destination for loans and lines of credit but does not enumerate the products in that bucket.
Applies to: Regions Bank
Products: Other debt
Confirm the account with Regions before using this route.
Do not treat the generic route label as an exact HELOC or personal-loan mapping.
Regions Mortgage Customer Service, ATTN SCRA, P.O. Box 18001, Hattiesburg, MS 39401-8001
Mail a written request and service evidence for a Regions mortgage.
Products: Mortgages
Accepts requests and documents
What the bank asks for: written request
Applies to: Regions Bank
Products: Mortgages
What the bank asks for: military orders or other appropriate indicator of service
Applies to: Regions Bank
Products: Mortgages
Directory identity: Santander Bank, N.A.
Open Santander Bank guidanceSantander Bank, N.A., SCRA Mailcode: MAQ-SCRA6, P.O. Box 841001, Boston, MA 02284
Mail a written request with a copy of military orders.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts requests and documents
What the bank asks for: Written request
Applies to: Santander Bank, N.A.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
What the bank asks for: Copy of military orders
Applies to: Santander Bank, N.A.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
SCRABenefits@santander.us
The bank lists this email address. Ask the bank about a secure way to send military orders or other sensitive documents.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts requests and documents; ordinary email
Ask for a secure option before sending military orders, account details, or other sensitive information.
Ordinary email is not a secure document channel. Confirm a secure route before sending sensitive records.
What the bank asks for: Request
Applies to: Santander Bank, N.A.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
What the bank asks for: Copy of military orders
Applies to: Santander Bank, N.A.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
1-844-SAN-SCRA (844-726-7272); relay 7-1-1
Call Santander Bank's SCRA Team to request benefits or ask questions.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Starts a request; document intake not stated
Directory identity: Security Service Federal Credit Union
Open Security Service Federal Credit Union guidance1-866-809-6332
Call for SCRA questions or help choosing a submission method.
Products: Business credit; Credit cards; Installment loans; Mortgages; Other consumer credit; Student loans
For questions only
Security Service's current SCRA page lists this number; its linked form shows an older number.
Security Service lists this line for questions. Use a published submission method for the request and required documents.
Call Security Service military support
Find a Security Service location
Bring the completed form and supporting enlistment documents or activation orders to a branch.
Products: Business credit; Credit cards; Installment loans; Mortgages; Other consumer credit; Student loans
Accepts SCRA requests and supporting documents
Find a Security Service branch
Completed form plus enlistment documents or activation orders: Submit the completed Security Service SCRA request form with a copy of enlistment documents or activation orders.
Applies to: Security Service Federal Credit Union
Products: Business credit; Credit cards; Installment loans; Mortgages; Other consumer credit; Student loans
The form asks for sensitive identifiers; choose the submission channel deliberately.
Security Service links DocuSign for the request form but does not say that it accepts uploads of military orders.
Security Service DocuSign PowerForm
Complete and submit the SCRA request form online. Document upload is not confirmed.
Products: Business credit; Credit cards; Installment loans; Mortgages; Other consumer credit; Student loans
Request form only—document upload not confirmed
Security Service links this exact DocuSign PowerForm from its current SCRA page.
Use email, fax, mail, or a branch for the required orders unless the live form itself explicitly provides document instructions.
The live public form may request sensitive account or identity information; confirm the DocuSign domain and do not infer that military orders can be uploaded.
Confirm that you are on docusign.net before entering sensitive information. Use another published route for orders unless the form provides attachment instructions.
Open Security Service DocuSign form
CLServicing@ssfcu.org
Email the completed form and supporting enlistment documents or activation orders.
Products: Business credit; Credit cards; Installment loans; Mortgages; Other consumer credit; Student loans
Accepts the SCRA request and supporting documents by ordinary email
Security Service's linked form identifies this address for the form and supporting documents.
The form requests sensitive identifiers; ordinary email does not provide the protections of an authenticated portal.
Ordinary email is not a secure channel. The form requests sensitive identifying and account information, and military orders are sensitive; consider fax, mail, or a branch if preferred.
Ordinary email is not secure. Consider the published fax, mail, or branch route before transmitting military orders, Social Security numbers, or account information.
Ordinary email is not a secure document channel. Confirm a secure route before sending sensitive records.
Completed form plus enlistment documents or activation orders: Submit the completed Security Service SCRA request form with a copy of enlistment documents or activation orders.
Applies to: Security Service Federal Credit Union
Products: Business credit; Credit cards; Installment loans; Mortgages; Other consumer credit; Student loans
The form asks for sensitive identifiers; choose the submission channel deliberately.
Security Service links DocuSign for the request form but does not say that it accepts uploads of military orders.
210-476-4443
Fax the completed form and supporting enlistment documents or activation orders.
Products: Business credit; Credit cards; Installment loans; Mortgages; Other consumer credit; Student loans
Accepts SCRA requests and supporting documents
Completed form plus enlistment documents or activation orders: Submit the completed Security Service SCRA request form with a copy of enlistment documents or activation orders.
Applies to: Security Service Federal Credit Union
Products: Business credit; Credit cards; Installment loans; Mortgages; Other consumer credit; Student loans
The form asks for sensitive identifiers; choose the submission channel deliberately.
Security Service links DocuSign for the request form but does not say that it accepts uploads of military orders.
Attn: Account Services · 15000 IH-10 West · San Antonio, TX 78249
Mail the completed form and supporting enlistment documents or activation orders.
Products: Business credit; Credit cards; Installment loans; Mortgages; Other consumer credit; Student loans
Accepts SCRA requests and supporting documents
Address the package to Security Service Federal Credit Union, Attn: Account Services.
Completed form plus enlistment documents or activation orders: Submit the completed Security Service SCRA request form with a copy of enlistment documents or activation orders.
Applies to: Security Service Federal Credit Union
Products: Business credit; Credit cards; Installment loans; Mortgages; Other consumer credit; Student loans
The form asks for sensitive identifiers; choose the submission channel deliberately.
Security Service links DocuSign for the request form but does not say that it accepts uploads of military orders.
Directory identity: Service Federal Credit Union
Open Service Credit Union guidance800-936-7730 (U.S.) · 00800-4728-2000 (International)
Ask which team handles the account and what the current SCRA instructions are. These are general member-service numbers, not dedicated SCRA lines.
Products: All products within the stated scope
Service CU lists the Contact Center as available 24 hours a day, seven days a week.
Ask for the correct secure destination before sending military orders or account records.
Website or online banking chat
Use secure chat to ask which team handles your account and where an SCRA request should go.
Products: All products within the stated scope
Service CU describes the online chat format as safe and secure.
The contact page directs confidential account questions to chat rather than general email.
Ask where to send military orders before sharing them in chat.
Online product application
Start a Service CU Military Relocation Loan application for an eligible overseas PCS or deployment move.
Products: Personal loans
Service Credit Union Military Relocation Loan only.
The application must be received within 120 days before or 120 days after the reporting date for the new assignment.
Starts the loan application
Applications must fall within the 120-day-before/after reporting-date window.
Proof of PCS or deployment orders is required. Follow the application for document-submission instructions.
This application is only for the Military Relocation Loan; it is not an SCRA request.
Start relocation-loan application
Directory identity: Synchrony Bank
Open Synchrony guidanceFind your Synchrony account
Choose the retailer, program, or product to reach its account-specific support, then ask where to send an SCRA request.
Products: All products within the stated scope
Confirm the destination before sharing military documents.
1-866-694-6580
Call for Synchrony Pay Later SCRA eligibility and enrollment.
Products: Installment loans
Directory identity: TD Bank, National Association
Open TD Bank U.S. guidanceMortgages 866-325-4516
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Mortgages
Credit cards 888-561-8861
Use the issuer on the current statement or agreement, then call to ask where that account's SCRA request should go. This is not a published SCRA line.
Products: Credit cards
The issuer named on the current card statement or agreement controls; this general number does not establish the issuer for every TD-branded card portfolio.
Do not assume TD Bank, N.A. is the issuer of every TD-branded card portfolio.
General assistance 888-751-9000
Use this general number only to identify the team for a specific TD Bank account. Use a product-specific number when one is listed, and confirm the destination before sharing military documents.
Products: Product not specified
This general number does not establish coverage for any named product.
TD Auto Finance consumer support 800-556-8172
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Auto loans
877-300-4020
Call TD Fit Loan support and ask where the account-specific SCRA request should go. Confirm the destination before sharing military documents.
Products: Personal loans
This is ordinary product support, not a published SCRA submission line.
800-815-6849
Call TD's home-equity team and ask where the account-specific SCRA request should go. Confirm the destination before sharing military documents.
Products: Home equity
This is ordinary product support, not a published SCRA submission line.
866-235-1248
Use the provider on the current statement and call only to identify the team for that account. Confirm the destination before sharing military documents.
Products: Product not specified
Use the legal provider shown on the current statement; TD Wealth products may be provided by an affiliate rather than TD Bank, N.A.
This does not establish that TD Bank, N.A. owns or services every TD Wealth product.
Directory identity: Truist Bank
Open Truist guidanceTruist Bank, Attn: Default Operations, P.O. Box 85052, Richmond, VA 23285-5052
Use this address only for mortgage and home-equity requests. Include a written request and military orders as described by the bank.
Products: Home equity; Mortgages
Accepts requests and documents
What the bank asks for: Written request
Applies to: Truist Bank
Products: Home equity; Mortgages
What the bank asks for: Copy of military orders
Applies to: Truist Bank
Products: Home equity; Mortgages
Directory identity: U.S. Bank National Association
Open U.S. Bank guidance800-934-9555; overseas collect 513-277-5899
Contact the Military Service Center for questions and requests.
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Starts a request; document intake not stated
24hrmilitaryservicecenter.shared@usbank.com
The bank lists this email address. Ask the bank about a secure way to send military orders or other sensitive documents.
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Ask for a secure option before sending military orders, account details, or other sensitive information.
Ordinary email is not a secure document channel. Confirm a secure route before sending sensitive records.
U.S. Bank Military Service Center, 5065 Wooster Pike, Cincinnati, OH 45226
Mail military-benefit correspondence to the Military Service Center.
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts documents
What the bank asks for: Documentation requested by the Military Service Center
Applies to: U.S. Bank National Association
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Directory identity: UBS Bank USA, National Association
Open UBS Bank USA guidanceUBS Bank USA Banking Support 800-762-1000; or the customer's UBS Financial Advisor
Use the current statement and call only to identify the team for a UBS Bank USA account. This is not a published SCRA submission line.
Products: Credit cards; Deposit accounts; Mortgages; Other debt
Use only for a UBS Bank USA card, wealth-client mortgage, deposit or cash-management account, or applicable securities-backed lending account shown on the current statement; UBS Financial Services brokerage accounts are separate.
UBS Financial Services brokerage accounts are separate; use the legal provider on the current statement.
Directory identity: USAA Federal Savings Bank
Open USAA guidanceUSAA online SCRA benefits request
Begin USAA's SCRA benefits request flow. USAA says it can accept only one application at a time.
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Starts a request
USAA Inbox document upload
Sign in to USAA, open Inbox, choose Send documents to USAA and Upload documents, then select Banking. Begin each file name with LNSSCRA.
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts documents
What the bank asks for: Military documents requested by USAA, such as Title 10 or Title 32 active-duty orders, a DD214 showing active-duty service, or a commanding-officer letter on official letterhead with service dates
Applies to: USAA Federal Savings Bank
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
What the bank asks for: File name beginning with LNSSCRA
Applies to: USAA Federal Savings Bank
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
USAA Mobile App document upload
Use Send documents to USAA in the mobile app, choose Banking, add the requested files, and begin each file name with LNSSCRA.
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts documents
What the bank asks for: Military documents requested by USAA, such as Title 10 or Title 32 active-duty orders, a DD214 showing active-duty service, or a commanding-officer letter on official letterhead with service dates
Applies to: USAA Federal Savings Bank
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
What the bank asks for: File name beginning with LNSSCRA
Applies to: USAA Federal Savings Bank
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
800-531-5717 · Attn: LNSSCRA
Fax the completed USAA cover sheet and requested military documents with Attn: LNSSCRA.
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts request and documents
What the bank asks for: Completed USAA SCRA benefit request cover sheet
Applies to: USAA Federal Savings Bank
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
What the bank asks for: Military documents requested by USAA, such as Title 10 or Title 32 active-duty orders, a DD214 showing active-duty service, or a commanding-officer letter on official letterhead with service dates
Applies to: USAA Federal Savings Bank
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
USAA Federal Savings Bank Attn: LNSSCRA 10750 McDermott Freeway San Antonio, TX 78288-0544
Mail the completed USAA cover sheet and requested military documents to the address listed by USAA.
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts request and documents
What the bank asks for: Completed USAA SCRA benefit request cover sheet
Applies to: USAA Federal Savings Bank
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
What the bank asks for: Military documents requested by USAA, such as Title 10 or Title 32 active-duty orders, a DD214 showing active-duty service, or a commanding-officer letter on official letterhead with service dates
Applies to: USAA Federal Savings Bank
Products: Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Directory identity: Webster Bank, a division of Santander Bank, N.A.
Open Webster Bank guidance800-325-2424
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans; Student loans
Find a Webster banking center or make an appointment
Use this official contact to ask where to send an SCRA request. The bank does not list it as a dedicated SCRA contact, so confirm the destination before sharing military documents.
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans; Student loans
Directory identity: Wells Fargo Bank, National Association
Open Wells Fargo guidance877-658-4585, attention SCRA
Fax mortgage-related military orders here. Do not include a military or federal government photo ID.
Products: Mortgages
Accepts documents
What the bank asks for: Military orders
Applies to: Wells Fargo Bank, National Association
Products: Auto loans; Credit cards; Mortgages; Other debt; Personal loans
Authenticated Wells Fargo Online military-document upload
Sign on and use Upload Military Documents.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts documents
Do not include a military or federal government photo ID.
What the bank asks for: Active-duty orders or commanding-officer letter
Applies to: Wells Fargo Bank, National Association
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
What the bank asks for: Do not include government ID
Applies to: Wells Fargo Bank, National Association
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
855-872-6262
Fax military-service documents here. Do not include a military or federal government photo ID.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts documents
Do not include a military or federal government photo ID.
What the bank asks for: Active-duty orders or commanding-officer letter
Applies to: Wells Fargo Bank, National Association
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
What the bank asks for: Do not include government ID
Applies to: Wells Fargo Bank, National Association
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
855-872-2932
Call for military-banking questions or ask for a secure email option.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
866-936-7272
Call the Wells Fargo Military Banking Center about mortgage benefits.
Products: Mortgages
Any Wells Fargo branch
Submit military-service documentation at a branch.
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Accepts documents
Do not include a military or federal government photo ID.
What the bank asks for: Active-duty orders or commanding-officer letter
Applies to: Wells Fargo Bank, National Association
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
What the bank asks for: Do not include government ID
Applies to: Wells Fargo Bank, National Association
Products: Auto leases; Auto loans; Credit cards; Home equity; Mortgages; Other debt; Personal loans
Directory identity: Western Alliance Bank
Open Western Alliance guidanceWestern Alliance secure message center
For a mortgage serviced through this homeowner portal, sign in to send an SCRA request and upload an accepted service record. Western Alliance lists secure message as the fastest option.
Products: Mortgages
Accepts requests and documents
What the bank asks for: A request for SCRA relief
Applies to: Western Alliance Bank
Products: Mortgages
What the bank asks for: At least one accepted service record: military orders, DoD Short Form, commanding-officer letter, or DMDC evidence
Applies to: Western Alliance Bank
Products: Mortgages
What the bank asks for: For a spouse or dependent request, proof of the relationship and the financial connection or shared obligation
Applies to: Western Alliance Bank
Products: Mortgages
Special Loans 3138 E. Elwood Street Phoenix, AZ 85034
For a mortgage serviced through this homeowner portal, mail an SCRA request and an accepted service record to Special Loans.
Products: Mortgages
Accepts requests and documents
What the bank asks for: A request for SCRA relief
Applies to: Western Alliance Bank
Products: Mortgages
What the bank asks for: At least one accepted service record: military orders, DoD Short Form, commanding-officer letter, or DMDC evidence
Applies to: Western Alliance Bank
Products: Mortgages
What the bank asks for: For a spouse or dependent request, proof of the relationship and the financial connection or shared obligation
Applies to: Western Alliance Bank
Products: Mortgages
855-484-1775
Call Western Alliance Bank Homeowner Care with questions about a mortgage serviced through this homeowner portal.
Products: Mortgages
Directory identity: Zions Bancorporation, N.A.
Open Zions Bank guidanceAny Zions Bank branch
Request SCRA benefits in person and ask the banker which documents are needed for your accounts.
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans
Starts a request; ask what documents are needed
SCRAUnit@zionsbancorp.com
The bank lists this email address. Ask the bank about a secure way to send military orders or other sensitive documents.
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans
Accepts requests; document intake not confirmed
Ask for a secure option before sending military orders, account details, or other sensitive information.
Ordinary email is not a secure document channel. Confirm a secure route before sending sensitive records.
Zions Bank SCRA Servicing Unit Mail Code UT-ZTC-1850 7860 S Bingham Junction Blvd Midvale, UT 84047
Mail a written request and the supporting forms or military-service documentation described by Zions Bank.
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans
Accepts requests and documents
What the bank asks for: Written request
Applies to: Zions Bancorporation, N.A.
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans
What the bank asks for: Zions Bank forms when needed; Zions says its request form is not required if the bank already has military orders
Applies to: Zions Bancorporation, N.A.
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans
What the bank asks for: Military orders or commanding-officer letter
Applies to: Zions Bancorporation, N.A.
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans
866-251-2816
Call the Zions Bank SCRA Unit with questions or for help with a request.
Products: Auto loans; Credit cards; Deposit accounts; Home equity; Mortgages; Other debt; Personal loans
JSON contains the metadata, methods, limitations, reuse terms and complete institution records. CSV contains the same route facts in rows; keep this page or the JSON with it.
Version 1.0.0 · Oct 7, 2026 — first public compilation, derived from source dataset 1.0.25. Each export version uses a fixed public-data snapshot. A later release receives a new version; previous download files are retained.
No new institution source review was performed for this export. The original review timestamps remain in each record.
Send the institution name, index version, route label and official source link to support@ordersfirst.com. Do not send military orders, account details or other private records. We review corrections against official sources before updating the compilation.
You may reuse Orders First's original selection and arrangement for personal or educational purposes with attribution to Orders First, the version, source links and limitations retained. This permission does not cover third-party text, websites, trademarks or other source material; their rights remain with their owners. Contact support@ordersfirst.com about commercial republication. No endorsement or independent expert review is implied.