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JPMorgan Chase Bank, National Association

Chase

Quick answer

Chase SCRA overview

Chase publishes personal- and business-checking monthly-fee waivers, a military-pay wire benefit, and a separate conditional Military Survivor Program.

Federal protections are separate from any additional benefit offered by a bank.

Verified Chase military programs

Chase has two checking fee waivers, a military-pay wire benefit, and a separate survivor program.

Start with the exact product. Premier Plus, Business Complete, routine SCRA requests, and the Military Survivor Program have different rules.

01

Personal checking

$25 monthly fee waiver, plus a separate military-pay wire benefit

Eligible current servicemembers and veterans can get the Premier Plus monthly fee waived. Qualifying active-duty and reserve military-pay deposits trigger the wire benefit. ATM, exchange, check, and linked-account terms are standard Premier Plus features, not extra military benefits.
02

Business checking

$15 Business Complete monthly fee waiver

Chase lists six eligible military or military-spouse groups. Military status, identity, and business eligibility are reviewed in a branch; NOAA and U.S. Public Health Service are excluded.
03

Survivor program

Conditional debt, auto-lease, and card-liability help

This is a separate Chase program for eligible spouses or dependents after a qualifying military death. Relief is reviewed, not automatic, and product-specific limits remain.
04

SCRA requests

Use Military Services, secure message, or SCRA mail

The phone team answers questions and routes the request. The authenticated Secure Message Center and Chase's SCRA mailing address accept supporting military documentation. The checking-benefit branch path is separate and is not a verified SCRA-document route.

Federal SCRA rule

Start with when the debt began.

Federal SCRA interest relief generally concerns qualifying debt from before military service. A bank's extra benefit can be broader or more generous, but it does not replace the federal eligibility test.

Open all federal scra protections

Extra from Chase

4 bank extras.

Quick read. Eligibility still depends on the exact account.

  1. $25 Premier Plus monthly fee waived

    Current servicemembers and veterans verify status with a Chase banker. Other Premier Plus account features are standard product terms, not separate military benefits.

  2. No Chase wire fees with military-pay direct deposit

    Qualifying military salary must go into Premier Plus Checking; allotments do not count. Starts next business day and ends 180 days after deposits stop.

  3. $15 Business Complete monthly fee waived

    For Chase's listed eligible military and military-spouse groups after in-branch review. NOAA and U.S. Public Health Service members are excluded; business documents are required.

  4. Military Survivor Program may cancel qualifying debt or help with an auto lease

    For eligible spouses or dependents after a qualifying military death. Mortgage, auto, card, consumer, proportional business-debt, lease, and card-liability help is conditional; DD Form 1300 starts review.

Contact Chase

Choose the option that matches what you need.

Each option says exactly what the bank confirms it can do.

Mail

ChaseAttn: SCRA RequestP.O. Box 183240Columbus, OH 43218-3240

Mail the request and supporting military documentation.

Use for
Credit cards, Mortgages and home equity, Auto loans and leases, Other loans and lines
What the bank asks for
  • Military orders or other military service documentation
Accepts requests and documentsView on bank website

Phone

877-469-0110; international 318-340-3308

Call Chase Military Services for SCRA questions or help reaching the right team.

Use for
Credit cards, Mortgages and home equity, Auto loans and leases, Other loans and lines
For questionsView on bank website

Secure message

Authenticated Chase Secure Message Center; choose the SCRA topic/dropdown

Sign in, compose a secure message, select the SCRA topic, and attach military documentation.

Use for
Credit cards, Mortgages and home equity, Auto loans and leases, Other loans and lines
What the bank asks for
  • Military orders or other military service documentation
Accepts documentsView on bank website

Chase branch

Meet with a Chase banker in a branch

Verify military status for Premier Plus or set up the Business Complete military fee waiver. The reviewed pages do not say this branch path accepts an SCRA request or military documents.

Use for
Premier Plus Checking and Business Complete Banking fee-waiver setup only
Starts benefit setup; document intake not statedView Chase military banking terms
View the bank's SCRA information

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