Fastest start
Signed-in SCRA enrollment
Citi provides an authenticated online enrollment path. Orders First links to it but never asks for or handles Citi credentials.
Citibank, National Association
Citi
Quick answer
Citi SCRA overview
Citi lists online, phone, mail, and fax options for SCRA requests. It says eligible accounts receive benefits within two to three monthly billing cycles after Citi confirms eligibility.
Federal protections are separate from any additional benefit offered by a bank.
Request-process guide
Citi gives a clear enrollment path, document checklist, and processing expectation.
This guide explains the mechanics of a Citi request. It does not claim a special Citi rate below the federal limit because Citi's public instructions do not state one.
Paper request
Mail or fax active-duty orders
Citi's instructions call for a written request or cover page and a copy of active-duty orders containing the service details it names.
Do not include
Military or federal government photo ID
Citi expressly says not to include that identification with the mailed or faxed SCRA request.
After eligibility
Allow two to three monthly billing cycles
Citi says eligible accounts receive benefits within two to three monthly billing cycles after eligibility is confirmed. That is not a promise about an ineligible or incomplete request.
Federal SCRA rule
Start with when the debt began.
Federal SCRA interest relief generally concerns qualifying debt from before military service. A bank's extra benefit can be broader or more generous, but it does not replace the federal eligibility test.
Open all federal scra protectionsContact Citi
Choose the option that matches what you need.
Each option says exactly what the bank confirms it can do.
Fax
866-533-0503
Fax a cover page addressed to Citi Military Response Correspondence and a copy of active-duty orders. Do not include a military or federal government photo ID.
- Use for
- Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Student loans, Other loans and lines
- What the bank asks for
- Cover page addressed to Citi Military Response Correspondence (MRC)
- Copy of active-duty orders containing name, Social Security number, active-duty start date, and branch of service
- Do not include a military or federal government photo ID
Mail a written request and a copy of active-duty orders. Do not include a military or federal government photo ID.
- Use for
- Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Student loans, Other loans and lines
- What the bank asks for
- Written request
- Copy of active-duty orders containing name, Social Security number, active-duty start date, and branch of service
- Do not include a military or federal government photo ID
Phone
877-804-1082; TTY 711 or other relay service
Call Citi with SCRA questions or for help with a request. TTY users can dial 711 or use another relay service.
- Use for
- Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Student loans, Other loans and lines
Secure portal
Citi online SCRA enrollment
Sign in to Citi to begin an SCRA request. Never share your Citi login information here.
- Use for
- Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Student loans, Other loans and lines
Continue browsing
More bank SCRA guides.
Browse the previous or next bank guide, or return to the complete directory.
Ready to estimate one account?