Vehicle export
Use the vehicle-export fax only
For a Citizens-financed vehicle, fax travel dates, military orders, and current insurance to 1-877-362-6343. Approval is not guaranteed.
Citizens Bank, National Association
Citizens
Quick answer
Citizens SCRA overview
Citizens describes an additional deployment benefit for certain financed vehicles, along with its federal SCRA information.
Federal protections are separate from any additional benefit offered by a bank.
Benefit and request guide
Citizens keeps its general Military Assistance Team routes separate from vehicle-export requests.
The vehicle-export fax is only for a Citizens-financed vehicle going overseas. Mail, the general SCRA fax, and bank-listed email serve the broader Military Assistance Team process.
General account scope
Cards, auto loans, student loans, mortgages, and home equity
Citizens lists the Military Assistance Team for those products. Its page does not say auto leases.
General documents
Recent orders and identifying information
Use the general mail, SCRA fax, or bank-listed email only for the broader Military Assistance Team request.
Email safety
Confirm secure handling before emailing records
Citizens lists ordinary email, but the site does not confirm encryption for military or identity documents.
Federal SCRA rule
Start with when the debt began.
Federal SCRA interest relief generally concerns qualifying debt from before military service. A bank's extra benefit can be broader or more generous, but it does not replace the federal eligibility test.
Open credit cards & borrowingExtra from Citizens
1 bank extra.
Quick read. Eligibility still depends on the exact account.
Request an export letter for a Citizens-financed vehicle
Citizens-financed vehicle. Send travel dates, military orders, and current insurance before export; approval is not guaranteed.
Contact Citizens
Choose the option that matches what you need.
Each option says exactly what the bank confirms it can do.
MilitaryAssistance@citizensbank.com
Citizens lists this email for requests. Ask the bank about a secure way to send military orders or other sensitive documents.
- Use for
- Credit cards, Auto loans, Student loans, Mortgages and home equity
Fax
855-872-1791
Send to the Military Assistance Team.
- Use for
- Credit cards, Auto loans, Student loans, Mortgages and home equity
- What the bank asks for
- Most recent military orders
- Name
- Account number
- Contact information
Send the request and required identifying information.
- Use for
- Credit cards, Auto loans, Student loans, Mortgages and home equity
- What the bank asks for
- Most recent military orders
- Name
- Account number
- Contact information
Vehicle-export fax
1-877-362-6343
Fax a vehicle-export request with travel dates, military orders, and current insurance.
- Use for
- Citizens-financed auto loans; vehicle export only
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