Accounts covered
Named accounts opened before active service
The fee-waiver language applies to listed Fifth Third credit products obtained before active duty, not every product or every fee.
Fifth Third Bank, National Association
Fifth Third
Quick answer
Fifth Third SCRA overview
Fifth Third describes fee waivers on named pre-service credit products and Military Checking benefits. Its signed-in Message Center can start a request; fax, mail, and the bank-listed email are the confirmed document routes.
Federal protections are separate from any additional benefit offered by a bank.
Benefit and request guide
Fifth Third lists named pre-service fee relief and a separate military checking account.
Fifth Third's published credit-product fee relief and Military Checking benefits answer different questions. Neither should be generalized beyond the products and conditions the bank names.
Deposit program
Fifth Third Military Checking
The checking account has its own eligibility and account terms; visit a branch with military identification or a DD214 to add military status.
Submission choices
Message Center to start; fax, mail, or bank-listed email for documents
Fifth Third asks for military orders or a qualifying commanding-officer letter. The Message Center and phone can start the conversation; fax, mail, and the bank-listed email are the confirmed document paths.
Email caution
Confirm security before attaching orders
The bank publishes an email route, but ordinary email should not be treated as encrypted unless Fifth Third confirms the handling method.
Federal SCRA rule
Start with when the debt began.
Federal SCRA interest relief generally concerns qualifying debt from before military service. A bank's extra benefit can be broader or more generous, but it does not replace the federal eligibility test.
Open all federal scra protectionsExtra from Fifth Third
2 bank extras.
Quick read. Eligibility still depends on the exact account.
All fees waived on named pre-service credit products
Fifth Third cards, mortgages, loans, and lines opened before active duty. Fees are waived during active service, but the bank does not list every fee or every covered loan or line.
No monthly fee + 10 free non-Fifth Third ATM transactions
Current or former military members and families; military ID or DD214 required. Third-party ATM fees and other charges may apply.
Contact Fifth Third
Choose the option that matches what you need.
Each option says exactly what the bank confirms it can do.
SCRA@53.com
The bank lists this email address. Ask the bank about a secure way to send military orders or other sensitive documents.
- Use for
- Credit cards, Mortgages and home equity, Personal loans, Other loans and lines
Fax
616-653-2429
Address to the SCRA Specialist.
- Use for
- Credit cards, Mortgages and home equity, Personal loans, Other loans and lines
- What the bank asks for
- Copy of military orders
Send a written benefit-review request with military-service documentation.
- Use for
- Credit cards, Mortgages and home equity, Personal loans, Other loans and lines
- What the bank asks for
- Enlistment or active-duty orders, or a commanding-officer letter on official letterhead
Phone
1-877-899-0815 option 3; international 513-358-4803 option 3
SCRA Specialist hours are Monday-Friday, 8 a.m.-5 p.m. ET.
- Use for
- Credit cards, Mortgages and home equity, Personal loans, Other loans and lines
Secure message
Fifth Third Online Message Center
Sign in to ask questions or start the request. Use Fifth Third's fax, mail, or bank-listed email when documents must be sent.
- Use for
- Credit cards, Mortgages and home equity, Personal loans, Other loans and lines
Military Checking branch setup
Fifth Third branch
Visit a branch to add military status for Military Checking. Bring military identification or a DD214.
- Use for
- Fifth Third Military Checking setup only
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