Accounts named
Cards, auto, leases, mortgages, home equity, loans, and lines
Santander Bank reviews the exact debt and service timing. A Santander Consumer USA auto contract follows a separate company path.
Santander Bank, N.A.
Santander Bank
Santander Bank SCRA overview
Santander Bank provides SCRA information for credit cards, auto and installment loans, mortgages, home-equity accounts, and other loans and lines. It offers phone, mail, and email options for requests.
Santander Bank names covered accounts, documents, and a dedicated SCRA team.
Use this guide only when Santander Bank, N.A. is the creditor or servicer. Santander Consumer USA and Webster-branded accounts retain separate evidence and routing boundaries.
What to send
Request plus military orders
Santander's mail and bank-listed email instructions call for a copy of the orders; the bank decides whether more information is needed.
Questions
Dedicated Santander Bank SCRA Team
The phone line accepts benefit requests and questions, but it is not described as a document-transmission channel.
Webster boundary
A legal merger did not merge public instructions
Do not send a Webster request to Santander routes solely because the acquisition closed. Follow current Webster instructions unless an official customer notice changes them.
Federal SCRA
6% cap for qualifying pre-service debt
Contact Santander Bank
SCRABenefits@santander.us
The bank lists this email address. Ask the bank about a secure way to send military orders or other sensitive documents.
- Use for
- Credit cards, Auto loans and leases, Mortgages and home equity, Personal loans, Other loans and lines
- What the bank asks for
- Request
- Copy of military orders
Mail a written request with a copy of military orders.
- Use for
- Credit cards, Auto loans and leases, Mortgages and home equity, Personal loans, Other loans and lines
- What the bank asks for
- Written request
- Copy of military orders
Phone
1-844-SAN-SCRA (844-726-7272); relay 7-1-1
Call Santander Bank's SCRA Team to request benefits or ask questions.
- Use for
- Credit cards, Auto loans and leases, Mortgages and home equity, Personal loans, Other loans and lines