Accounts named
Cards, auto, leases, mortgages, home equity, loans, and lines
Santander Bank reviews the exact debt and service timing. A Santander Consumer USA auto contract follows a separate company path.
Santander Bank, N.A.
Santander Bank
Quick answer
Santander Bank SCRA overview
Santander Bank provides SCRA information for credit cards, auto and installment loans, mortgages, home-equity accounts, and other loans and lines. It offers phone, mail, and email options for requests.
Federal protections are separate from any additional benefit offered by a bank.
Official SCRA process guide
Santander Bank names covered accounts, documents, and a dedicated SCRA team.
Use this guide only when Santander Bank, N.A. is the creditor or servicer. Santander Consumer USA and Webster-branded accounts retain separate evidence and routing boundaries.
What to send
Request plus military orders
Santander's mail and bank-listed email instructions call for a copy of the orders; the bank decides whether more information is needed.
Questions
Dedicated Santander Bank SCRA Team
The phone line accepts benefit requests and questions, but it is not described as a document-transmission channel.
Webster boundary
A legal merger did not merge public instructions
Do not send a Webster request to Santander routes solely because the acquisition closed. Follow current Webster instructions unless an official customer notice changes them.
Federal SCRA rule
Start with when the debt began.
Federal SCRA interest relief generally concerns qualifying debt from before military service. A bank's extra benefit can be broader or more generous, but it does not replace the federal eligibility test.
Open all federal scra protectionsContact Santander Bank
Choose the option that matches what you need.
Each option says exactly what the bank confirms it can do.
SCRABenefits@santander.us
The bank lists this email address. Ask the bank about a secure way to send military orders or other sensitive documents.
- Use for
- Credit cards, Auto loans and leases, Mortgages and home equity, Personal loans, Other loans and lines
- What the bank asks for
- Request
- Copy of military orders
Mail a written request with a copy of military orders.
- Use for
- Credit cards, Auto loans and leases, Mortgages and home equity, Personal loans, Other loans and lines
- What the bank asks for
- Written request
- Copy of military orders
Phone
1-844-SAN-SCRA (844-726-7272); relay 7-1-1
Call Santander Bank's SCRA Team to request benefits or ask questions.
- Use for
- Credit cards, Auto loans and leases, Mortgages and home equity, Personal loans, Other loans and lines
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