Checking benefit
Bank Smartly monthly-fee waiver
The customer must tell U.S. Bank about their military status and meet the bank's account requirements.
U.S. Bank National Association
U.S. Bank
U.S. Bank SCRA overview
Eligible military customers may receive a Bank Smartly Checking monthly-fee waiver, limited non-U.S. Bank ATM benefits, and named cashier's-check, money-order, and stop-payment fee waivers.
U.S. Bank combines military checking benefits with a dedicated service center.
The published checking and service-fee benefits depend on U.S. Bank identifying the customer within its military segment. They are not automatic merely because an account holder has served.
ATM detail
A limited number of outside-ATM benefits
The bank lists four U.S. Bank transaction-fee waivers and reimbursement of the first outside-owner surcharge, not unlimited reimbursement of every ATM charge.
Other named fees
Cashier's checks, money orders, and stop payments
These are specific published service-fee benefits. They should not be expanded into an unsupported all-fees waiver.
Contact path
Military Service Center by phone or mail
Mail is the listed correspondence route. The public email is useful for contact, but customers should confirm a secure method before sending sensitive documents.
Federal SCRA
6% cap for qualifying pre-service debt
Additional benefits from U.S. Bank
$12 Bank Smartly monthly fee waived
Active duty or veteran; tell U.S. Bank your military status.
First out-of-network ATM surcharge reimbursed each statement
Current or former Armed Forces customer; one surcharge per statement period.
First four out-of-network ATM transaction fees waived
Current or former Armed Forces customer; first four transactions per statement period. ATM-owner surcharges are separate.
Free cashier's checks, money orders, and stop payments
Eligible military customer. Bank Smartly Checking or Smart Rewards enrollment is not required.
Military cash-back deals without tier qualification
Open personal card in good standing; U.S. Bank must identify you as military. Business cardholders are excluded. Activate each offer; offers change about every 45 days.
More Military Customer Group fee breaks
50% off personal check reorders; $10 Elite Money Market fee waived with Bank Smartly Checking.
Contact U.S. Bank
24hrmilitaryservicecenter.shared@usbank.com
The bank lists this email address. Ask the bank about a secure way to send military orders or other sensitive documents.
- Use for
- Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Other loans and lines
Mail military-benefit correspondence to the Military Service Center.
- Use for
- Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Other loans and lines
- What the bank asks for
- Documentation requested by the Military Service Center
Phone
800-934-9555; overseas collect 513-277-5899
Contact the Military Service Center for questions and requests.
- Use for
- Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Other loans and lines