Mortgage possibilities
Wells Fargo Bank, National Association
Wells Fargo
Quick answer
Wells Fargo SCRA overview
Wells Fargo says eligible mortgage customers may receive rate, fee, foreclosure, or modification help for up to 367 days after active duty. Exact terms and owner or servicer rules are not published.
Federal protections are separate from any additional benefit offered by a bank.
Benefit-rich guide
Wells Fargo lists conditional mortgage, family-obligation, and worldwide checking benefits.
Each benefit has separate eligibility. The mortgage page describes possibilities, not exact rate, fee, modification, ownership, or servicing terms.
Family obligations
Some unsigned family debts may qualify
General documents
Use general upload, branch, or fax for general military documents
Phone split
Use the mortgage number for mortgage benefits
Worldwide checking
Four conditional military-banking fee benefits
Federal SCRA rule
Start with when the debt began.
Federal SCRA interest relief generally concerns qualifying debt from before military service. A bank's extra benefit can be broader or more generous, but it does not replace the federal eligibility test.
Open all federal scra protectionsExtra from Wells Fargo
9 bank extras.
Quick read. Eligibility still depends on the exact account.
Some family debts may qualify without the servicemember's signature
Wells Fargo checks the family relationship and whether the debt would qualify if held by the servicemember.
Mortgage fee protection may be available
Wells Fargo says eligible customers may receive expanded mortgage benefits for up to 367 days after active duty. Exact fees, timing, owner, and servicer rules are not published.
Expanded mortgage foreclosure protection may be available
Wells Fargo says eligible customers may receive this help for up to 367 days after active duty. Eligibility, exact timing, and owner or servicer rules are not published.
A reduced mortgage rate may be available
Wells Fargo does not publish the exact rate, timing mechanics, or owner and servicer rules. Do not assume a rate below the federal cap.
A special mortgage modification may be available
For eligible customers facing financial challenges. The benefit may last up to 367 days after active duty; approval, exact timing mechanics, modification terms, and owner or servicer rules are not published.
No Wells Fargo fee at non-Wells Fargo ATMs worldwide
Eligible checking with qualifying military direct deposit. Starts after 45 days; ends 180 days after deposits stop. Wells Fargo fees only; the ATM owner may charge.
No cash-disbursement fee at non-Wells Fargo banks
Eligible checking with qualifying military direct deposit. Starts after 45 days; ends 180 days after deposits stop.
No international purchase transaction fee
Eligible checking with qualifying military direct deposit. Starts after 45 days; ends 180 days after deposits stop.
No monthly fee on eligible Worldwide Military Banking checking
Active servicemember, military retiree, or disabled veteran with eligible checking and a qualifying monthly DOD, VA, or Treasury military deposit. Prime and Premier Checking are excluded. Starts after 45 days; ends 180 days after deposits stop.
Contact Wells Fargo
Choose the option that matches what you need.
Each option says exactly what the bank confirms it can do.
Branch
Any Wells Fargo branch
Submit military-service documentation at a branch.
- Use for
- Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Other loans and lines
- What the bank asks for
- Active-duty orders or commanding-officer letter
- Do not include government ID
Fax
855-872-6262
Fax military-service documents here. Do not include a military or federal government photo ID.
- Use for
- Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Other loans and lines
- What the bank asks for
- Active-duty orders or commanding-officer letter
- Do not include government ID
Fax
877-658-4585, attention SCRA
Fax mortgage-related military orders here. Do not include a military or federal government photo ID.
- Use for
- Mortgages only
- What the bank asks for
- Military orders
Phone
855-872-2932
Call for military-banking questions or ask for a secure email option.
- Use for
- Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Other loans and lines
Phone
866-936-7272
Call the Wells Fargo Military Banking Center about mortgage benefits.
- Use for
- Mortgages only
Secure portal
Authenticated Wells Fargo Online military-document upload
Sign on and use Upload Military Documents.
- Use for
- Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Other loans and lines
- What the bank asks for
- Active-duty orders or commanding-officer letter
- Do not include government ID
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