InstitutionsWells Fargo

Wells Fargo Bank, National Association

Wells Fargo

Quick answer

Wells Fargo SCRA overview

Wells Fargo says eligible mortgage customers may receive rate, fee, foreclosure, or modification help for up to 367 days after active duty. Exact terms and owner or servicer rules are not published.

Federal protections are separate from any additional benefit offered by a bank.

Benefit-rich guide

Wells Fargo lists conditional mortgage, family-obligation, and worldwide checking benefits.

Each benefit has separate eligibility. The mortgage page describes possibilities, not exact rate, fee, modification, ownership, or servicing terms.

01

Mortgage possibilities

Rate, fee, foreclosure, and modification help may be available

Wells Fargo says eligible customers may receive these benefits for up to 367 days after active duty. The public page does not publish exact terms or an owner or servicer rule.
02

Family obligations

Some unsigned family debts may qualify

Wells Fargo reviews the family relationship and whether the obligation would have qualified for the servicemember.
03

General documents

Use general upload, branch, or fax for general military documents

The mortgage fax is separate and says mortgages only. Do not include government identification.
04

Phone split

Use the mortgage number for mortgage benefits

The general Military Banking Center and mortgage-benefits number serve different jobs.
05

Worldwide checking

Four conditional military-banking fee benefits

These checking benefits depend on the qualifying account and military direct-deposit rules; they are separate from mortgage relief.

Federal SCRA rule

Start with when the debt began.

Federal SCRA interest relief generally concerns qualifying debt from before military service. A bank's extra benefit can be broader or more generous, but it does not replace the federal eligibility test.

Open all federal scra protections

Extra from Wells Fargo

9 bank extras.

Quick read. Eligibility still depends on the exact account.

  1. Some family debts may qualify without the servicemember's signature

    Wells Fargo checks the family relationship and whether the debt would qualify if held by the servicemember.

  2. Mortgage fee protection may be available

    Wells Fargo says eligible customers may receive expanded mortgage benefits for up to 367 days after active duty. Exact fees, timing, owner, and servicer rules are not published.

  3. Expanded mortgage foreclosure protection may be available

    Wells Fargo says eligible customers may receive this help for up to 367 days after active duty. Eligibility, exact timing, and owner or servicer rules are not published.

  4. A reduced mortgage rate may be available

    Wells Fargo does not publish the exact rate, timing mechanics, or owner and servicer rules. Do not assume a rate below the federal cap.

  5. A special mortgage modification may be available

    For eligible customers facing financial challenges. The benefit may last up to 367 days after active duty; approval, exact timing mechanics, modification terms, and owner or servicer rules are not published.

  6. No Wells Fargo fee at non-Wells Fargo ATMs worldwide

    Eligible checking with qualifying military direct deposit. Starts after 45 days; ends 180 days after deposits stop. Wells Fargo fees only; the ATM owner may charge.

  7. No cash-disbursement fee at non-Wells Fargo banks

    Eligible checking with qualifying military direct deposit. Starts after 45 days; ends 180 days after deposits stop.

  8. No international purchase transaction fee

    Eligible checking with qualifying military direct deposit. Starts after 45 days; ends 180 days after deposits stop.

  9. No monthly fee on eligible Worldwide Military Banking checking

    Active servicemember, military retiree, or disabled veteran with eligible checking and a qualifying monthly DOD, VA, or Treasury military deposit. Prime and Premier Checking are excluded. Starts after 45 days; ends 180 days after deposits stop.

Contact Wells Fargo

Choose the option that matches what you need.

Each option says exactly what the bank confirms it can do.

Branch

Any Wells Fargo branch

Submit military-service documentation at a branch.

Use for
Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Other loans and lines
What the bank asks for
  • Active-duty orders or commanding-officer letter
  • Do not include government ID
Accepts documentsView on bank website

Fax

855-872-6262

Fax military-service documents here. Do not include a military or federal government photo ID.

Use for
Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Other loans and lines
What the bank asks for
  • Active-duty orders or commanding-officer letter
  • Do not include government ID
Accepts documentsView on bank website

Fax

877-658-4585, attention SCRA

Fax mortgage-related military orders here. Do not include a military or federal government photo ID.

Use for
Mortgages only
What the bank asks for
  • Military orders
Accepts documentsView on bank website

Phone

855-872-2932

Call for military-banking questions or ask for a secure email option.

Use for
Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Other loans and lines

Phone

866-936-7272

Call the Wells Fargo Military Banking Center about mortgage benefits.

Use for
Mortgages only

Secure portal

Authenticated Wells Fargo Online military-document upload

Sign on and use Upload Military Documents.

Use for
Credit cards, Mortgages and home equity, Auto loans and leases, Personal loans, Other loans and lines
What the bank asks for
  • Active-duty orders or commanding-officer letter
  • Do not include government ID
Accepts documentsView on bank website
View the bank's SCRA information

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