First check
Confirm the current mortgage servicer
Use the company on the latest statement. Origination by Western Alliance does not prove the homeowner portal still services the loan.
Western Alliance Bank
Western Alliance
Western Alliance SCRA overview
For a qualifying mortgage serviced through its homeowner portal, Western Alliance says it waives late charges during the SCRA protection period and reviews the request within 30 days. These terms do not apply bankwide.
Western Alliance publishes SCRA contacts only for mortgages handled through its homeowner portal.
This is not a bankwide route. The mortgage must be serviced through the cited Western Alliance homeowner system before its phone, mail, or secure-message instructions are used.
Secure option
Signed-in homeowner message
The authenticated message path is limited to customers in that servicing system; Orders First never collects the login.
Other routes
Mortgage mail and phone
Both belong to the cited servicing operation and should not be reused for deposits, cards, or unrelated lending.
Benefit boundary
No bankwide voluntary rate is claimed
The official material supports mortgage SCRA questions and routing, not a special Western Alliance rate for every account.
What the portal says
Late charges and a 30-day review
For a qualifying mortgage in this servicing system, Western Alliance says late charges are waived through the applicable protection period and the request is reviewed within 30 days. That timeline is not a guaranteed adjustment-completion date.
Federal SCRA
6% cap for qualifying pre-service debt
Contact Western Alliance
Secure message
Western Alliance secure message center
For a mortgage serviced through this homeowner portal, sign in to send an SCRA request and upload an accepted service record. Western Alliance lists secure message as the fastest option.
- Use for
- Mortgages serviced through Western Alliance's homeowner portal
- What the bank asks for
- A request for SCRA relief
- At least one accepted service record: military orders, DoD Short Form, commanding-officer letter, or DMDC evidence
- For a spouse or dependent request, proof of the relationship and the financial connection or shared obligation
For a mortgage serviced through this homeowner portal, mail an SCRA request and an accepted service record to Special Loans.
- Use for
- Mortgages serviced through Western Alliance's homeowner portal
- What the bank asks for
- A request for SCRA relief
- At least one accepted service record: military orders, DoD Short Form, commanding-officer letter, or DMDC evidence
- For a spouse or dependent request, proof of the relationship and the financial connection or shared obligation
Phone
855-484-1775
Call Western Alliance Bank Homeowner Care with questions about a mortgage serviced through this homeowner portal.
- Use for
- Mortgages serviced through Western Alliance's homeowner portal