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Security Service Federal Credit Union · NCUA-insured credit union

Security Service Federal Credit Union

Quick answer

Security Service Federal Credit Union SCRA overview

Security Service says the federal 6% SCRA cap may apply to six types of credit opened before Active Duty. Submit the completed request form and enlistment documents or activation orders within 180 days after Active Duty ends. DocuSign submits the request form but does not have confirmed document upload; email, fax, mail, and branches accept both the form and documents. The military phone line is for questions. Separate benefits include deployment loans at 3.99% APR when conditions are met and qualifying military pay one to three days early.

Federal protections are separate from any additional benefit offered by a credit union. Membership eligibility and SCRA eligibility are also separate tests.

Security Service SCRA and military benefits

How to request the 6% SCRA cap and review two separate military benefits.

The listed debt must have been opened before Active Duty, and Security Service must be the creditor or servicer handling it. Submit the request within 180 days after Active Duty ends with the completed form and military-status documents. DocuSign handles the request form; use email, fax, mail, or a branch for orders unless the live DocuSign form says otherwise.

01

Federal scope

Six listed credit categories may qualify for the 6% cap

Security Service lists consumer loans, mortgages, personal lines of credit, credit cards, business loans, and federal or privately funded education loans. Confirm the current creditor or servicer for an education loan. The page says all military branches qualify but does not name Space Force in its examples, so ask Security Service to confirm if that applies to you.
02

Deadline and documents

Request within 180 days with the form and military-status records

Security Service says the request is due no later than 180 days after active duty ends. Its linked form requires the completed form plus a copy of enlistment documents or activation orders.
03

Submit safely

Choose a method that accepts what you need to send

DocuSign submits the request form, but Security Service does not say it accepts order uploads. Email, fax, Account Services mail, and branches accept the completed form and required documents. Ordinary email is not secure. Use 1-866-809-6332 for questions, not submission.
04

Deployment loans

Two deployment-loan options at 3.99% APR, with conditions

The $500 option has a 12-month term, while the credit-based option offers up to $2,500 over 24 months. The rate depends on orders, an email address, 90 days of membership, qualifying direct deposit, automatic payments, a $5 primary savings share, current existing loans, one open deployment loan, and no stacked discount.
05

Military pay

Expedited LES timing depends on DFAS notice

Qualifying active or retired military LES deposits may be credited one to three days early when Security Service receives advance notice from DFAS. The feature is free and automatic on a qualifying existing account, but specified civilian and government deposits are excluded and membership remains required.

Federal SCRA rule

Start with when the debt began.

Federal interest relief generally concerns qualifying debt from before military service. A credit union's extra benefit may be more generous, but it does not replace the federal eligibility test.

Open the federal interest guide

Extra from Security Service Federal Credit Union

2 verified extras.

Quick read. Eligibility still depends on the exact account and current terms.

  1. Two deployment-loan options at 3.99% APR: $500 or up to $2,500

    The $500 option has a 12-month term; the credit-based option offers up to $2,500 over 24 months. Eligibility and the 3.99% APR depend on military orders, an email address, at least 90 days of membership, qualifying direct deposit, automatic payments, current existing loans, a $5 primary savings share, and no other open deployment loan.

  2. Qualifying military LES deposits may arrive 1–3 days early

    The feature is free for qualifying active-duty or retired military pay deposited into a Security Service account. Timing depends on advance notice from DFAS. Civilian, federal, Social Security, SSI, and tax-refund deposits do not qualify.

Federal timing and Security Service process

Request the 6% cap within 180 days for one of the listed pre-service debts.

Security Service lists six credit categories and asks for a completed request form plus enlistment documents or activation orders. Confirm that Security Service is the current creditor or servicer, especially for an education loan.

Protections Security Service Federal Credit Union describes

Federal 6% cap on six named pre-service product categories
Security Service names Consumer Loans, mortgages, personal lines of credit, credit cards, business loans, and federal or privately funded education loans.

How Security Service Federal Credit Union says to request help

180-day post-service request deadline
Security Service says to request SCRA benefits no later than 180 days after active duty ends.

DocuSign handles the request form, but document upload is not confirmed. Security Service also lists email, fax, mail, and branches for the form and orders; ordinary email is not secure. The military phone line is for questions only.

Security Service SCRA page

Contact Security Service Federal Credit Union

Choose the option that matches what you need.

Each option says exactly what the credit union confirms it can do.

SCRA email — not secure

Email safety

CLServicing@ssfcu.org

Email the completed form and supporting enlistment documents or activation orders.

Use for
Consumer Loans, mortgages, personal lines of credit, credit cards, business loans, and education loans
What the credit union asks for
  • Security Service's current linked form instructs the requester to submit the completed form with a copy of enlistment documents or activation orders.
Use caution with sensitive recordsEmail CL Servicing Evidence: View Security Service SCRA form

Security Service SCRA fax

210-476-4443

Fax the completed form and supporting enlistment documents or activation orders.

Use for
Consumer Loans, mortgages, personal lines of credit, credit cards, business loans, and education loans
What the credit union asks for
  • Security Service's current linked form instructs the requester to submit the completed form with a copy of enlistment documents or activation orders.
Accepts the completed form and enlistment documents or activation ordersEvidence: View Security Service SCRA form

Security Service Account Services mail

Security Service Federal Credit UnionAttn: Account Services15000 IH-10 WestSan Antonio, TX 78249

Mail the completed form and supporting enlistment documents or activation orders.

Use for
Consumer Loans, mortgages, personal lines of credit, credit cards, business loans, and education loans
What the credit union asks for
  • Security Service's current linked form instructs the requester to submit the completed form with a copy of enlistment documents or activation orders.
Accepts the completed form and enlistment documents or activation ordersEvidence: View Security Service SCRA form

Security Service branch SCRA submission

Find a Security Service location

Bring the completed form and supporting enlistment documents or activation orders to a branch.

Use for
Consumer Loans, mortgages, personal lines of credit, credit cards, business loans, and education loans
What the credit union asks for
  • Security Service's current linked form instructs the requester to submit the completed form with a copy of enlistment documents or activation orders.
Accepts the completed form and enlistment documents or activation ordersFind a Security Service branch Evidence: View Security Service SCRA instructions

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